Systems Analyst (Austin)

Job Title: Systems Analyst III

Job Number: 826787

Location: Austin, Texas

Job Description:

The Texas Workforce Commission (TWC) is seeking a Systems Analyst III to join the Unemployment Insurance Administration and Operational Support (UIA&OS) team. The ideal candidate will be skilled to perform complex journey-level computer systems analysis work and will be an integral member of the team ensuring that all systems are operational and that staff have the software and functioning equipment needed to serve our customers.

About Us:

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity. We are a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

Requirements:

• Must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
• Must not require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas.

Responsibilities:

• Provide desktop and application support for approximately 1100 users across the UI Division at multiple locations and business areas.
• Provide informal training and orientation to staff both on an individual and group basis on use of assigned computer telecommunications equipment and applications.
• Open, monitor, and escalate service tickets as needed and coordinates with vendors on repair and replacement of equipment.
• Generate comprehensible reports based on data collected from multiple sources including Microsoft SQL, DB2, INFORMIX, Microsoft Access, etc.
• Develop, test, and deploy automating repeatable tasks using PowerShell Scripting and/or Visual Basic Scripts (VBS).
• Monitor, manage, and update Avaya telecommunications equipment, such as Avaya Aura Communications Manager, Session Manager, and Session Border Controller, along with other telecommunications equipment.
• Serve as Property Control Officer (PCO), monitoring and maintaining equipment inventories in accordance with agency policies.
• Develop, analyze, and update procedures, job aids, business, and disaster recovery plans and documents, along with serving as a recovery coordinator for one or more systems.
• May need to work outside normal business hours when needed and provide on-call activities.
• Perform other duties and complete special projects as assigned.

Qualifications:

• Two years of full-time experience which provided general knowledge of data processing or systems analysis or two years of full-time experience which provided general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.

Great Fit:

• Experience in the last 5 years administering, maintaining, and/or programming a telephone system, such as Avaya, Cisco, Genesys, etc.
• Strong written and verbal communication skills preferred.
• Proficient in Microsoft Office 365, including but not limited to SharePoint 365 development and authoring.
• Advanced troubleshooting, researching, and analysis abilities.
• Ability to gather system requirements and prepare technical documentation quickly, concisely, and accurately.
• Ability to work independently while coordinating work efforts with others.
• Ability to work quickly and perform multiple tasks while paying attention to detail.

Benefits:

• A Family Friendly Certified Workplace.
• Competitive salary: $45,230.16/month.
• Defined Retirement Benefit Plan.
• Optional 401k and 457 accounts.
• Medical Insurance.
• Paid time off, including time for vacation, sick, and family care leave.
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Physical Demands:

• Ability to move computer equipment, which may require occasional lifting up to 25lbs and crawling under desks.
• Team lifting may be required for heavier items.

Security Sensitive Position:

• Incomplete applications may not be considered.
• Criminal background check conducted on final candidate.
• Duty involves up to 20 travel within the state of Texas.

Veterans:

• Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations MOS at the Texas State Auditors Office by pasting this link into your browser: http://shr.sao.texas.gov/Compensation/MilitaryCrosswalkMOSC_InformationTechnology.pdf

How to Apply:

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo Job Search.
• TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code Section 301.042.