Systems Analyst 3

Lumen Solutions Group, Inc.

Austin, TX

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JOB DETAILS

SKILLS

1st Level Support, Accounting, Administrative Skills, Analysis Skills, Application Integration, Application Programming Interface (API), Asset Management, Background Investigation, Best Practices, Brokerage, Business Intelligence, CGI (Common Gateway Interface), Certified Public Accountant (CPA), Communication Skills, Computer Security, Contract Analysis, Contract Requirements, Cross-Functional, Cross-Training, Customer Support/Service, Data Quality, Design Document, Disability Accommodations, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Elasticsearch, FMLA (Family and Medical Leave Act of 1993), Federal Laws and Regulations, Financial Management, Financial Planning, Financial Systems, Government, HRIS/HRMS, Human Resources, Human Resources Software, Hyperion SQR, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Import/Export, Incident Management, Information Systems/Technology IS/IT Administration, Information/Data Security (InfoSec), Language Interpreter, Legal, Maintenance Services, Medical Coding, Middleware, Network Support, Oracle, Payroll Accounting, Payroll Software/Services, Peoplesoft, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Procedure Development, Process Development, Process Management, Production Support, Project/Program Coordination, Project/Program Management, Purchase Orders, Regulatory Requirements, SAP BusinessObjects, SAP BusinessObjects Business Intelligence (BI), SQL (Structured Query Language), Software Design, Staff Policies, State Government, System Integration (SI), Systems Administration/Management, Systems Analysis, Talent Management, Technical Support, Technical/Engineering Design, Testing, Time Management, Training/Teaching, U.S. National Institute of Standards and Technology (NIST), User Groups, User Interface/Experience (UI/UX), Vendor/Supplier Management, Vendor/Supplier Selection, Web Content Accessibility Guidelines (WCAG)

LOCATION

Austin, TX

POSTED

8 days ago

I. DESCRIPTION OF SERVICESTexas Comptroller of Public Accounts requires the services of 2 Systems Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Comptroller of Public Accounts.

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Comptroller of Public Accounts and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Comptroller of Public Accounts will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

BACKGROUND.
CPA s existing vendor contract expires August 31, 2026, with no further renewal options remaining. CPA is seeking to enter into a new contract to continue the Services, as described below, without interruption.
This solicitation supports the following expiring CPA contract(s), identified by the associated CPA Purchase Order (PO) number(s): CPA PO# 304-26-1943, and PO# 304-26-1911.
For information regarding CPA's CAPPS Program, visit: https://fmx.cpa.texas.gov/fmx/erp/.
SCOPE OF SERVICES.
Services Overview. The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage.
CAPPS System Defined. CAPPS HR/Payroll is the *** Enterprise Resource Planning (ERP) system, built on Oracle PeopleSoft Human Capital Management (HCM) version 9.2, Image 53. The system includes Human Resources, Payroll, Position Management, Commitment Accounting, Time and Labor, Performance Management, and CAPPS Recruit (TAM/CG).
Annual Professional Training Requirement. In addition to other CPA training requirements, the following professional training requirement applies on an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation:
For no compensation from CPA, the selected Vendor's Candidate shall be required to complete a minimum of ten (10) hours of professional training in a relevant area of expertise associated with the Services provided under the CPA Contract.
The professional training, as determined by the Vendor and/or the selected Vendor's Candidate, shall be conducted and completed by the selected Vendor's Candidate on personal time. If the professional training is intended to be conducted during the CPA-approved work schedule, the selected Vendor's Candidate must coordinate the associated time off with the CPA Supervising Manager, as applicable.
The Vendor and/or the selected Vendor's Candidate shall be fully responsible for all associated costs, including but not limited to tuition, materials, conference fees, and/or travel expenses. CPA will not approve or make payment for any hours associated with the professional training requirement.
By July 31st of each CPA Contract Term, the Vendor shall provide the CPA Contract Manager (***) with an annual professional training report, documenting the completed professional training hours and courses.
Position Requirements. The CPA Work includes, but is not limited to, the following:
Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Provides first-line Level 2 support for the most complex, high-profile agencies with statutory service requirements. Those duties include, but are not limited to:
o Intake assessment.
o Service request review and initial analysis to determine appropriate triage level.
o Advanced troubleshooting
o Diagnose and resolve issues related to system configuration, data inconsistencies, workflows, and module-specific problems.
o Reproduce user errors, analyze logs, and investigate database-level or integration-level issues.
o Configuration and System Adjustments
o Make moderate-to-advanced ERP configuration changes that require deeper system knowledge.
o Validate that configurations follow business requirements and don t break existing processes.
o Incident Escalation and Coordination
o Perform safe data updates or corrections when allowed (e.g., fixing stuck transactions, adjusting master data, clearing queues).
o Maintain data integrity and follow change-control procedures.
o Integration and Interface Support
o Investigate issues involving interfaces, APIs, imports/exports, or middleware.
o Work with Managed Services vendor and CPA IT to diagnose failures between ERP and other systems and tools.
o System Monitoring and Performance Support
o Review system logs, performance metrics, batch jobs, and scheduled tasks.
o Identify patterns and recurring issues; recommend improvements.
o Provide assistance and guidance to junior CAPPS Service Desk analysts.
o Coordination with the submitting agency to ensure their Level 1 or Delegated Administration duties are being handled as expected.
Responsible for functional CAPPS HR/PY tower expertise as it relates to the high-profile agencies, including, but not limited to:
o Workforce Administration
o Payroll Interface
o Commitment Accounting
o Time and Labor
o TAM/CG
o HR Security Set-up and row-level security
o Interpret and apply state statutes, HR policies, and labor regulations
Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA).
Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
Understanding of PeopleSoft security, inclusive of the *** multitenancy requirements
Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the *** HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
o Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
o Providing structured cross-training to support junior analyst capability growth.
o Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for project-level coordination and participation, including, but not limited to:
o Expansions that include additional module implementations or enhancements for agencies
o Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, *** legislative changes, federal mandates, and third-party integrations.
o Performs all duties following CPA s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
o Responsible for overseeing and coordinating the Fiscal Year-End.
Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively participates in CPA s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.II. CANDIDATE SKILLS AND QUALIFICATIONSMinimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
15 Required Extensive knowledge and understanding of *** applicable policies.
15 Required Extensive knowledge of federal labor laws.
15 Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
12 Required Extensive knowledge and experience performing system configuration changes.
12 Required Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
12 Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
10 Required Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
10 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
10 Required Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2
10 Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search.
10 Required Experience performing functional project management activities in support of CPA s CAPPS program
10 Required Experience planning and coordinating the Fiscal Year Process at a statewide level
10 Required Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
10 Required Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
10 Required Experience participating in Disaster Recovery exercises.
10 Required Experience preparing and presenting executive-level presentations.
10 Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
10 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10 Required CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync
8 Required Subject Matter Expert for configuring and coding to remain compliant with the Family Medical Leave Act (FMLA).
8 Required Extensive knowledge and experience managing the Approval Workflow Engine (AWE)
8 Required Experience preparing WCAG 2.1-compliant materials for distribution.
3 Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
10 Preferred Experience with and knowledge of production support activities for CPA s legacy Statewide Financial Systems

Systems Analyst 3

Lumen Solutions Group, Inc.

Austin, TX

About the Company

Lumen Solutions Group, Inc.

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