Position Requirements . The CPA Work includes, but is not limited to, the following:
· Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
· Provide support for the CAPPS HR/PY Time and Labor (T&L) module in alignment with direction from module and tower leads, CPA management, and in coordination with the Tier 3 Managed Services vendor.
· Provide support for functional configurations, including, but not limited to:
o TRCs
o Programs
o Workgroups
o ORCs
o Task Profiles
o Task Groups
o Schedules
o Value List
o Security Groups
o Building Time & Labor Rules and Rule Programs, including Rule Definitions
· Provide support for implementing and supporting the Fluid timesheet functionality, including, but not limited to:
o System Configuration in the Time & Labor module
o Fluid timesheet setup
o Security and roles
o Integrations
o Testing
o Training and Documentation
o Expansion and Change Management
o Ongoing support and maintenance
· Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
o Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
o Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
· Responsible for supporting T&L batch job issues and/or failures.
· Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
· Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
· Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
· Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the State of Texas HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
· Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
· Providing structured cross-training to support junior analyst capability growth.
· Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
· Responsible for active project participation, including, but not limited to:
o Expansions that include additional module implementations or enhancements for agencies
o Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
· Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
· Responsible for supporting and assisting with the Fiscal Year-End, including but not limited to:
o Planning, scheduling, and communicating
o Annual sick leave conversion from US Government Client to CAPPS
o Time & Labor Fiscal Year End Leave Liability File processing
o Loading leave data to the Emergency Leave Reporting application
· Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
· Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
· Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
· Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
· Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
· Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
· Participates in Disaster Recovery and Upgrade Testing activities.
· Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
· Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
· Performing other related Work as assigned.
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication |
| 8 | Required | Extensive experience supporting the Time and Labor module in PeopleSoft HCM version 9.2. |
| 8 | Required | Extensive knowledge and experience performing system configuration changes. |
| 8 | Required | Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities. |
| 8 | Required | Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ) |
| 8 | Required | Experience planning and coordinating the Fiscal Year Process at a statewide level |
| 8 | Required | Experience preparing WCAG 2.1-compliant materials for distribution. |
| 8 | Required | Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance. |
| 8 | Required | Experience participating in Disaster Recovery exercises. |
| 8 | Required | Experience preparing and presenting executive-level presentations. |
| 8 | Required | Experience gathering and presenting applicable data in support of a variety of audits and open records requests. |
| 8 | Required | Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements |
| 5 | Required | Subject matter expert for Fluid timesheet functionality |
| 5 | Required | Extensive familiarity with support tools such as PUM, Fluid and Elastic Search. |
| 3 | Required | Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business |
| 10 | Preferred | Experience performing functional project management activities in support of CPA's CAPPS program |
| 8 | Preferred | Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies |
| 8 | Preferred | Extensive knowledge and understanding of State of Texas applicable policies. |
| 8 | Preferred | Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3. |
| 8 | Preferred | Experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems |
| 8 | Preferred | CPA experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync |
Is a leading Service Disabled Veteran Owned Small Business providing IT, Telecom and Medical Staffing.