Codeworks, an LRS company, is seeking a Systems Admin for a Contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.
The IT Systems Analyst provides comprehensive technical support for end users across the organization, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. This role supports desktop systems, software applications, and peripheral devices, and contributes to continuous service delivery by meeting established service levels and performance targets.
Technical Support & Service Delivery
- Respond to service requests and incidents via phone, in person, or electronically in a timely manner
- Diagnose and resolve hardware, software, and peripheral issues (e.g., printers, scanners)
- Install, configure, upgrade, and maintain desktop systems and applications
- Support software deployment and updates across user environments
- Escalate complex issues and track resolutions through an IT service management system
- Communicate status updates clearly with end users, team members, and vendors
Customer Support & Training
- Provide guidance, training, and technical instruction to end users
- Deliver a high-quality customer service experience with clear communication
- Prioritize and manage multiple requests based on urgency and impact
Documentation & Knowledge Management
- Maintain accurate records of incidents, service requests, and resolutions
- Contribute to and update internal knowledgebase articles and user documentation
- Assist in developing procedures, standards, and communication templates
Asset & Lifecycle Management
- Support IT asset tracking, inventory management, and equipment lifecycle processes
- Perform equipment setup, relocation, and decommissioning
- Assist with procurement coordination and reporting related to hardware and software assets
The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.
Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.