Systems Administrator Video Teleconference (VTC) - IMTO

Job Description

To install, maintain, service and support all County telecommunications hardware, equipment, peripherals, and enterprise applications, while adhering to best practices and license requirements to preserve business continuity.

Position Information:
Department:                     Information Management Technology Office (IMTO)         

Sub-Department:             Systems and Development

Pay Grade:                      111

Salary:                              $55,867.50

FLSA Status:                   Exempt

Employment Status:       Full-Time

Reports to:                       IT Manager – Systems and Development 

Supervises:                      N/A

All current county employees will follow the promotion/demotion policy.

This job is onsite in Carlisle, PA with a hybrid work option available after a successful probationary period.

Responsibilities:

• Installs, troubleshoots, maintains & provides technical support for various Video Teleconference Systems related equipment & projects, including but not limited to:
  • Enterprise level Video Teleconference systems
    • Supports Public and internal meetings with VTC systems as directed.
    • Regularly checks, upgrades and maintains VTC systems.
    • Manages VTC Systems lifecycle, projects, installations.
  • Assists with Cisco VoIP/Unified Communications, and other integrated systems
    • Voice Telephony Systems, voicemail, voice network lines and related hardware
    • Fax Server systems, applications, and workflows
  • Establishes performance baselines, corrects system errors, monitors, and maintains disk space, memory usage and overall performance for all Video Teleconference systems
  • Responds quickly to notifications of outages, warnings of all VTC/telephony systems, both from network monitor and management
• Manages accounts, purchases and inventory of video conferencing systems, telephone, and unified communications
• Assists with emergency notification system in coordination with Security/Sheriff
• Assists with functionality of E911 related services to telephony equipment
• Develops, updates, and maintains contingency documentation and provides training to internal IMTO employees and County employees to leverage technology.
• Works directly alongside the IT Telecommunications Systems Administrator in a team based, collaborative environment.
• Works with IT Manager and vendors to ensure contracts, maintenance and warranties are properly implemented
• Prepares, audits, and requests payments for County phone bills
• Evaluates, recommends, tests, and implements new technologies / products to improve service levels
• Coordinates purchases and projects with vendors and customers
• Administers network accounts access and user privileges
• Answers phones for department when needed
• Assists with Elections support of hardware or software.
• Performs other related duties and assignments as required.

Minimum Requirements to Perform the Work: 

Education:

• Bachelor’s degree in computer science or related field preferred.
• Associates degree or 5-10 years of work experience in technical support / information technology will be considered.
• Microsoft, Cisco, or CompTIA Certifications a plus.

Work Experience:

• 2-4 years’ work experience in technical support / information technology.

Knowledge, Skills, and Abilities:

• Must possess excellent communication and interpersonal skills and have the ability to speak in public setting.

• Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.

• Must possess the ability to work independently, have flexibility, and work with little supervision within a team environment.

• Must possess initiative and problem-solving skills.

• Must possess the ability to teach, coach, and interact with both novice and advanced system users in one-on-one and group setting.

• Must possess technical knowledge of computer hardware, software, current operating systems and networking.

• Must possess ability to maintain confidentiality regarding work-related information and records.

• Must be able to comprehend and speak the English language in an understandable manner in order to carry out essential functions of job.

• Must possess ability to set priorities and manage multiple tasks.

• Must possess valid driver’s license with a clean driving record and travel occasionally between County facilities or other locations as needed. 

Physical & Mental Demands:

• Must possess the ability to record, convey and present information, explain procedures and follow instructions.
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
• Sedentary to medium work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
• Must demonstrate emotional stability, pay close attention to details and concentrate on work.
• Must be able to cope with the physical and mental stress of the position.

Work Environment:

• Works indoors in adequate workspace, lighting, ventilation and temperatures.
• Normal exposure to noise, disruption and stress.
• Normal indoor exposure to dust/dirt.
• Travel occasionally to perform job duties.

Company Description

Mission Statement:To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible. 

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING: 

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov. 

EMAIL CONFIRMATION: 

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.   

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance 
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance 
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension 
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt) 
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance