Systems Administrator

Lancesoft

Fort Worth, TX

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JOB DETAILS

SALARY

$35

LOCATION

Fort Worth, TX

POSTED

30+ days ago

Title: Systems Administrator
Pay Rate: $35.00 40.00/hr on W2
Work location: Fort Worth, TX 76177 (Hybrid)
Work Schedule: Mon-Fri 8 am CT - 5 pm CT

Screening Questions:
Q1: Describe a situation where you encountered an issue you couldn t resolve on your own. How did you decide when and how to escalate it?
Q2: This role monitors shared mailboxes and responds to requests from multiple teams. How do you stay organized and ensure nothing falls through the cracks?
Q3: How do you adjust your communication when working with technical teams vs. Business users?

Job Description:
Pay rate (contractor pay): 35 - 40/hr
Work schedule (days & time): Mon-Fri 8 am CT - 5 pm CT
Work location & type (Onsite / Hybrid / Remote): Hybrid

Required vs. Preferred skills:

Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability

Primary Responsibilities

Leverage available process documentation and ensure it provides the necessary details needed for backup support with Telephony systems
This could result in OSW helping improve, or even create, documentation where necessary
Set up and maintain all users in appropriate applications across Customer Experience Operations and Shared Services groups
Maintain Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages provided by business owners. Also, help troubleshoot any issues with FEM process
Monitor Telephony mailbox to address any questions, requests, issues, and training needs
Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness
Assist with daily task in the Intradiem software - assigning task, troubleshooting issues, report data gathering

Candidate Skill Sets:

Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills

Dependability

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Systems Administrator

Lancesoft

Fort Worth, TX

About the Company

Lancesoft

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