Systems Administrator/Endpoint Administrator

Systems Administrator/Endpoint Administrator

Coe College seeks qualified candidates for the position of Systems Administrator/Endpoint Administrator. The Systems Administrator/Endpoint Administrator provides technical support for Apple and Windows related hardware and software while ensuring timely problem resolution, system access and optimal system performance. This position is the campus-wide expert in Apple devices administration and works closely with other IT team members on a variety of projects and tickets related to wifi, classroom technology, faculty/staff devices, student devices and other related needs. In addition, the Systems Administrator/Endpoint Administrator is the primary provider of technical support for campus printers and campus-wide communications and training. This position provides direct and indirect technology support and training to students, faculty and staff.

Essential Job Responsibilities:

• General Systems Administration/Endpoint Administration: Provide technical support to faculty, staff and students regarding hardware, software, wireless connectivity, printers and other network and hardware related equipment and needs.

• Serve as the campus expert on Apple devices and work heavily with the management of Windows devices.

• Management of MECM/SCCM server for all campus devices as well as GPOs and configurations in alignment with required security standards.

• Install Mac and Windows operating system software and applications including management of the imaging process for all campus computers.

• Configure and maintain Mac infrastructure including but not limited to remote management and deployment, Mac software license servers, Mac specific print and file services on Windows Active Directory including Kerberos configuration.

• Troubleshoot faculty, staff and student desktop, laptop and software issues.

• Provide iOS administration by installing iOS operating system software and applications; configuring and maintaining iPads or iPhones; maintaining Coe purchased apps and installations for end users of Coe owned iOS devices; and troubleshooting faculty, staff and student iOs software issues.

• JAMF software server administration including but not limited to installing Mac Server operating system software and applications and configuring/maintaining JAMF Pro infrastructure (remote management and deployment, packaging software for deployment, etc.).

• Printer Support & Administration: Install, setup and maintain campus printers and configure and maintain existing infrastructure. This includes but is not limited to remote management and deployment, packaging printer software for deployment.

• Other:

• Assist in the selection of vendors and products for network hardware, software and services.

• Create and maintain documentation for all assigned tasks.

• Assist with campus-wide communications and training.

• Provide campus-wide technology support through an on-call duty rotation.

• Assist with development, implementation and maintenance of the campus-wide technology goals.

• Perform other job-related duties as assigned.

Qualifications:

• Bachelor''s degree in a related field from an accredited college or university, or equivalent work experience.
• 3-5 years Apple and Windows administration experience, working in a professional environment (certification desired).
• Working knowledge of Microsoft Network environment.
• Applicants must be authorized to work for ANY employer in the United States as we are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Successful completion of a background check in accordance with Coe College policy.

Knowledge, Skills and Competencies:

Position Specific:

• Ability to perform advanced hardware and software troubleshooting and diagnostics with Apple and Windows devices.
• Competency in using Active Directory on Windows Server and configuring Windows Operating Systems and Mac Operating Systems.
• MECM/SCCM management experience.
• In-depth knowledge of Apple computer hardware troubleshooting and repair, Apple OSX, iPad OS & iOS operating systems and JAMF Pro.
• Working knowledge of Windows Print Server on Mac OS X.
• Deployment of various Windows Operating Systems and software using computer images.
• Advanced repair skills for desktops, laptops, peripherals and laser printers.
• Knowledge to support Microsoft Office and Adobe products.
• Excellent verbal, written and interpersonal skills.
• Strong planning and organizational skills.
• Experience with Apple and Windows desktop support or a strong desire to learn both.

Coe Competencies:

• Dedication to the educational mission of a private, residential liberal arts college.
• Ability to maintain positive relationships in a collaborative and diverse team atmosphere.
• Commitment to excellent customer and/or student service.
• Demonstrated ethical and responsible decision making.
• Consistent attendance and accountability necessary to meet position objectives.
• Alongside the entire Coe community - recruit, retain and prepare Coe students for success.

Working Conditions and Physical Requirements:

• Ability to lift/push/pull 25 pounds.
• Ability to work in a fast paced environment.
• Ability to travel on foot to locations throughout campus multiple times per day. This work involves climbing stairs with equipment in hand, crawling under desks, climbing a ladder and other physical tasks.
• Ability to staff periodic on-call coverage and to address emergency-related situations in the evenings and weekends.

Coe College is an equal opportunity employer.