The City of Dunwoody is currently accepting applications for a Systems Administrator.
JOB SUMMARY: This position is responsible for administration and support of all technical systems utilized by the City. Additional responsibilities include: • Assisting in implementation of new services • Maintaining the integrity of internal systems • Providing technical assistance to users • Directly handling service requests • Assisting with general network maintenance • Assisting with server and infrastructure upgrades • Assisting in network troubleshooting • Troubleshooting technical issues • Providing outstanding customer service
Work is performed under the general supervision of the Technology Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Works with Technology management to identify and resolve business systems issues. • Communicates with users, vendors, and other technology resources. • Assists with the implementation and evaluation of systems that support end users in the productive use of computer hardware and software, as needed. • Assists with training of existing staff for implementation of new software and/or upgrades to existing software; suggests training ideas for users based upon interaction from resolving support requests. • Assists with the installation and testing of new products and improvements to computer systems: installation of new servers, databases, network solutions, etc. • Assists with implementing solutions and maintaining documentation of processes. • Provides technical support, training and information to system users, staff members, and elected officials regarding operation of hardware and software, procedures, problems and related issues; troubleshoots and/or resolves problems. • Communicates with the City Manager, City staff, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems; responds to requests for service or assistance. • Briefs supervision as needed on issues of concern to ensure proper action. • Attends City Council meetings and official City functions, as needed for staff coverage, to provide City staff support with technology. • Regularly reviews information related to emerging technology including state-of-the-art voice, data, radio, and computerized systems; keeps up to date with the advancing new products and trends in information technology. • Participates in annual (at minimum, based on budget allowance) technology training as it relates to the position. • Provides support relating to issues with the internal systems and network infrastructure. • Provides timely and effective administration, maintenance, and support services for: • Microsoft related technologies: Windows Server, Exchange, Entra, Intune, SharePoint, Microsoft Office Suite 365 (including applications deployment, defining and establishing group policies, Active Directory, server optimization) • Public Safety technology • User applications
MINIMUM QUALIFICATIONS: Education and/or Experience: • Associate degree in information technology, computer science or a related field or equivalent coursework completed while working towards a bachelor's degree in information technology, computer science or a related field from an accredited college or university. • Two (2) years of experience in technology, preferably in a public sector environment. • Prefer professional IT Certification or the experience equivalent (ex. Fortinet Certified Professional, Security+, VMware VCP, Network+, ITIL, A+). • An equivalent combination of education and experience may be acceptable.
Salary: $67,285 - $107,657
Benefits: • 100% City-Paid Employee Medical Insurance • 100% City-Paid Employee Dental Insurance • 100% City-Paid Employee Life/AD&D Insurance • 100% City-Paid Employee Short-Term and Long-Term Disability Insurance • 100% City-Paid Wellness Program • Vision Insurance • Retirement Savings Plans • Flexible Spending Accounts (FSA) • Education Assistance • Fitness Center Membership • Vacation Leave, Holidays, and Sick Leave
Only candidates that meet all the minimum requirements above will be considered.
The City of Dunwoody has been certified as a Drug-Free Workplace by the State Board of Workers' Compensation. Applicants for safety-sensitive positions must undergo testing for the presence of illegal drugs as a condition of employment.