System Technologist

About Bering Straits Global Innovations

Bering Straits Information Technology provides cutting-edge information technology services to a multitude of local, state, and federal agencies throughout Alaska and the lower 48. The services BSIT provides to its clients range from material acquisition and program management to system maintenance and sustainment support. BSIT’s outstanding quality of service, flexibility, and responsiveness help to fulfill its different clients’ missions, while providing best value.

About this position: System Technologist                     Location – Anchorage, AK

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

• Under minimum or no supervision, is competent in all phases of System Management Office operations. Job involves a wide variety of duties requiring considerable judgment, ingenuity, resourcefulness, and analytical ability. Frequent attention to detail is required to minimize costly
• Ensure servers, workstations, peripherals, communication devices, and software associated with functional community internal networks, are online and available to support customers.
• Maintains configuration management of Alaska Land Mobile Radios (ALMR) within the Motorola Astro25 Trunked Integrated Voice and Data System of Enables, changes, and deletes

security groups, talk groups, and radios. Ensures encryption configurations are established and correctly configured for customer secure communications. Prepares reports using the Motorola PRNM Suite and Genesis GenWatch3 reporting systems.

• Implements network security by evaluating prevention, deterrent, detection, alert, and profiling; identifying risks, weaknesses, and suspicious activities; developing safeguard policies, procedures,

and controls; preparing incident response and deterrent practices; implementing training and counseling clients; adhering to industry standards.

• Monitors system security and integrity through log files monitoring.
• Verifies application results by conducting system audits of technologies implemented and reporting violations. Prepares network security reports by collecting, analyzing, and summarizing data and

        trends.

• Establishes system access by issuing access accounts, coaching clients on password construction and usage.
• Documents access by logging, sorting, counting, and filing requests, recording terminations and
• Monitors access by looking-up account status; verifying owner
• Maintains security files by receiving, processing, and filing computer security forms, documents, and agreements.
• Provides information by collecting, analyzing, and summarizing data and
• Installing, upgrading and configuring server hardware and
• Installation and configuration of client workstations on the
• Performing system and application tuning to ensure optimum performance via the pretested Motorola patching service.
• Performing daily and monthly database systems
• Establishes system safeguards by directing disaster preparedness development, conducting preparedness tests.
• Performing systems diagnostics and troubleshooting of systems assigned to
• Providing limited software applications assistance for commonly used office automation
• Maintains access controls to the Tudor Road Master Site system facilities and office
• Responsible for housekeeping, security, and equipment standards within these assigned
• Serves as the customer's first line of help to resolve Alaska Land Mobile Radio (ALMR) information technology (IT) issues.
• Opens, updates, and close ALMR work orders and Motorola cases in CommShop 360; assists with logging help-desk interactions on cases; research questions using available information resources; redirect problems to appropriate resource; identify and escalate situations requiring urgent attention; prepare activity reports
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Perform duties in other functional areas as part of company cross utilization program other tasks as required.
• Responsible for providing technical assistance and troubleshooting support to computer systems hardware or Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Prepares users by designing and conducting training programs, providing references and support.
• Land Mobile Radio System Technologist assists on an as needed basis to fill in as the Help Desk Technician with fielding phone calls or emails from people with Alaska Land Mobile Radio configuration requirements. They field issues that customers cannot solve by themselves. Help Desk Technicians can perform minor repairs and refer major problems to vendors or technicians. Help Desk Technician additionally might have to work with system engineers, read technical manuals, and perform system diagnostics to help pinpoint software or hardware issues.

Required (Minimum Necessary) Qualifications

• SDWAN/WAN/LAN Knowledge, Windows, enix, UNIX, and Busy Box based Operating Systems
• Technical Management, Technical Understanding, Analyzing Information, Network Maintenance and Performance Tuning, Network Troubleshooting, Networking Knowledge, Networking Standards, Network Protocols, Routers, Hubs, Switches
• Network Security
• Change Management
• System Administration and Computer Configuration Proficiency
• Data Entry Skills
• Oral and Written Communication Skills
• Problem Solving, Coordination,
• Help Desk Experience, Customer Service, Problem Solving, Process improvement, and Quality Management

Knowledge, Skills, Abilities, and Other Characteristics

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Maintain current and accurate ADPE accountability
• Related experience and training
• Security+

Preferred

• Four years’ experience in Information Technology field. Understands Windows Operating System
• Systems Architecture and Network Support
• VMware/vSphere Systems
• Windows Command Prompt
• Implementing and supporting TCP/IP on Windows OS
• Microsoft Windows Applications Internet Information Servier 6.0
• Windows SharePoint administration is desirable

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office Setting: Primarily works in a professional office environment with frequent use of computers, phones, and other standard office equipment.
• Physical Demands: May involve sitting for extended periods, occasional lifting of promotional materials (up to 25 lbs.).

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer.  All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.