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System Support Specialist

Sheetz, Inc

BURLINGTON, North Carolina

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JOB DETAILS
SKILLS
Business Processes, Computer Engineering, Computer Programming, Computer Science, Debugging Tools, Documentation, Identify Issues, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Office Equipment, On Call, Problem Solving Skills, Procedure Development, Root Cause Analysis, SQL (Structured Query Language), Support Documentation, Systems Administration/Management, Systems Analysis, Systems Engineering, Technical Support, Technical Writing, Trend Analysis
LOCATION
BURLINGTON, North Carolina
POSTED
5 days ago
Overview:

Provide technical support to internal customers for all IT systems and applications.  The System Support Specialist is responsible for resolving advanced issues, including those that have been escalated from other members of the System Support team. 

Responsibilities:
  1. Initial and escalation resource for dealing with challenging technical issues and call tickets
  2. Possess in-depth knowledge of one or more Packaged Solutions, and of the business processes the packages support
  3. Handle non-routine issues that have been through initial resolution procedures but have not yet been resolved.  May own escalated issues and work with other disciplines to resolve issues
  4. Identify the source of technical or business process issues using Root Cause Analysis techniques.  Devise or modify procedures to solve these issues.
  5. Provide technical advice to less experienced system support personnel
  6. Possess in-depth knowledge of tools such as debuggers and SQL editors and their use as part of troubleshooting and issue resolution
  7. Participate in Implementation / Deployment / Documentation projects as assigned
  8. Provide evening and weekend “on call/issue” support as needed.  Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
  9. Identify technical support trends which require immediate attention
  10. Develop technical support documentation
Qualifications:

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

 

 

Education

  • Bachelor’s degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required.
  • Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred

Experience

  • Minimum 3 years of applicable experience in a technology environment required.

Licenses/Certifications

  • HDI or similar certification is preferred.

Tools & Equipment (Other than general office equipment):

  • None
Accommodations:

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

About the Company

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Sheetz, Inc

Sheetz is a family owned convenience store chain based in Altoona, Pennsylvania. For nearly 60 years, our mission at Sheetz has been to meet the needs of customers on the go. Of course, many things have changed over the years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed over the years is our commitment to our customers, our employees and the communities in which we operate.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1952
WEBSITE
https://www.sheetz.com/