System Specialist II

POSITION: Systems Specialist II
DEPARTMENT: Operations
CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Systems Specialist is responsible for installation of systems and service installed jobs, including job start-up, checkout, and troubleshooting. This position handles emergency calls as directed and performs troubleshooting to resolve problems, referring more complex problems to supervisor. This position has the responsibility for larger and/or multiple jobs, additional service work, greater technical skills, and additional customer interaction than the Systems Specialist position.

Reports to: Controls Field Manager
Direct reports: None
Direction: General supervision

MAJOR RESPONSIBILITIES:

50% Programs and installs systems and service installed jobs.

• Performs start-up and check out of systems and service installed jobs, as assigned.
• Loads panels with database and initial check out.
• Trouble shoots programs written by engineers.
• Runs conduits for installation of controls.
• Performs wiring checkout and assists in automation systems start-ups.
• Coordinates electrical installation with electrical contractor on the jobsite as directed.
• Completes final critical adjustments and calibration on automation systems following installation and preliminary set up.
• Makes recommendations to superior regarding changes, improvements or installation of automation system on basis of own findings in the course of assignment.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Follows all proper clothing and safety requirements.

25% Provides customer service by responding to services calls to build and maintain customer relationships.

• Handles emergency service calls as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests system components.
• Diagnoses trouble or defects in sensors, field panels, or control consoles and determines corrective action.
• Disconnects and dismantles instruments as necessary and corrects trouble or defect by adjusting, repairing or replacing parts or units.
• If improper operation is due to another component of the automation system rather than the company’s product, discusses problem with customer and advises of best course of action to accomplish correction of trouble, and/or contacts service department of manufacturer of faulty component involved to arrange for service.
• Presents a professional image of Building Controls and Services when speaking to customers (all levels).

15% Manages projects to ensure quality outcomes, on time delivery, within budget expectations.

• Understands job cost estimate and completes jobs under cost and hours given.
• Participates in job site final walk thru to ensure quality installation.

10% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Conducts onsite customer training when needed.

QUALIFICATIONS:

Education

• High school diploma or equivalent

Skills and Experience

• Minimum two years of experience.
• Strong knowledge of automation systems, HVAC and electrical concepts and operations.
• Proficient in job start-up, checkout, programming, graphics and troubleshooting.
• Proficient in running conduit for installation of controls.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Strong math skills
• Excellent oral and written communication skills.
• Strong problem solving ability.
• Ability to carry out instructions provided in written, oral or diagram form.
• Ability to evaluate urgency of situation and prioritize tasks.
• Organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license
• Technical school certificates

Other Requirements

• May require overtime, evening or weekend work
• Requires travel to and from job sites, some may be out of town
• Requires occasional overnight stays

Training and development:

• Continuing education annually, as required