System Specialist II - TNC WR

Tyonek Manufacturing Group, Inc.

Warner Robins, GA

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JOB DETAILS

SKILLS

Analysis Skills, Audiovisual, Communication Skills, Computer Hardware, Computer Networks, Computer Software, Computer Systems, Corporate Policies, Customer Escalations, Customer Support/Service, Develop Methodologies, Education Regulations, Federal Laws and Regulations, Hardware Repair, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Lift/Move 50 Pounds, Manual Dexterity, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Cable, Network Configuration Management, Network Connectivity, Network Software, Network Switching, Organizational Skills, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Preventative Maintenance, Procedure Development, Resolve Customer Issues, Software Configuration Management, Software Upgrades, Systems Administration/Management, Systems Maintenance, Technical Writing, Testing, Training/Teaching, User Account Administration, VPN (Virtual Private Network), VoIP (Voice over IP), Writing Skills

LOCATION

Warner Robins, GA

POSTED

9 days ago

GENERAL DESCRIPTION - The System Specialist II is responsible for the installation, maintenance, analysis, troubleshooting and repair of computer systems, hardware, software, computer peripherals, and VoIP phones. Installs, documents, maintains, upgrades and replaces hardware and software as needed. DUTIES - Provide Help Desk support to diagnose and resolve local and remote user issues, including hardware, software, and network problems. - Troubleshoot local and remote issues, including network connectivity, VPN configuration, and hardware/software malfunctions using remote tools. - Provide audio-visual support for meetings, events, and other requirements. - Collaborate with IT staff to consistently apply and enforce corporate IT policies and procedures. - Manage user accounts and permissions in Active Directory, including password resets. - Install, configure, and maintain IT systems, including developing system images and setting up new devices. - Install, configure, and troubleshoot network cabling, switches, access points, VoIP phones, and peripheral devices. - Deliver user training to improve technology adoption and compliance. - Document technical procedures and maintain an organized IT storage and server environment. - Assist in upgrading and optimizing IT systems for enhanced performance. - Handle escalations and perform after-hours support for critical issues. - Report misuse of IT resources to the IT Director. - Perform preventive maintenance procedures to ensure quality performance and detect early warning signals. - Provide regular education to ensure policies/procedures are understood. - Carry out complex assignments requiring the development of new techniques and procedures. - This position does not support a remote work environment and requires work to be completed onsite. - Other duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS - Associate's degree or 3 years of on the job IT experience in lieu of degree - Experience supporting Windows systems, and all MS Office products within a large corporate environment - Excellent customer support and written/verbal skills - Ability to grasp advanced technical principles, theories, and concepts and creatively solve problems to meet customer needs - Advanced knowledge and understanding of a range of computer, networking, software systems and related technologies - Strong interpersonal and communication skills and the ability to work effectively. Must possess the ability to communicate technical information to non-technical personnel - Some after hours and weekend work will be required. - We maintain a drug-free workplace and perform post offer, pre-employment substance abuse testing. PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Must be able to walk or stand on level and/or inclined surfaces and sit for extended periods of time. - Must be able to routinely climb / descend stairs and/or ladders. - On occasion must be able to lift 50 pounds. - Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders. - Works in a normal office environment with controlled temperature and lighting conditions. EQUAL OPPORTUNITY EMPLOYER/ VEVRAA/ ADA TNC and its subsidiaries fall under ANCSA and are entitled under Federal Law to extend hiring preferences to its shareholders. ANCSA provides TNC the authority to give shareholder preferenc

About the Company

Tyonek Manufacturing Group, Inc.

Tyonek Native Corporation (Tyonek) is an Alaska Native Corporation formed under the Alaska Native Claims Settlement Act of 1971 (ANCSA). Tyonek is governed by a Board of Directors and management staff, who are accountable to a community of more than 900 shareholders.

Tyonek is the parent company to a variety of subsidiary businesses including ISO 9000 Certified defense manufacturing and engineering, aircraft maintenance, information technology services, construction, and oilfield support services. Tyonek Native Corporation's Lands Division also develops land and resources. The company owns over 200,000 acres of land, primarily on the West side of Cook Inlet in South Central Alaska.

Tyonek Native Corporation has corporate headquarters in Anchorage, Alaska with affiliate offices in Madison, Alabama. A satellite office in the Village of Tyonek provides for direct interface with its shareholders. Tyonek has a host of subsidiary facilities located throughout the continental United States.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Architectural and Design Services

FOUNDED

1971

WEBSITE

http://www.tyonek.com/