At IBM Infrastructure & Technology we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking automation and site reliability. Our teams ensure the performance security and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. Youll work with diverse technologies and colleagues worldwide to deliver resilient future-ready solutions that power innovation. With continuous learning career growth and a supportive culture IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
IBM seeks to hire a hardware computer technician System Services Representative SSR for the Atlanta GA area. This role is an entry level position for an individual contributor responsible for on-site installation maintenance and repair of IBM and multi-vendor systems and components including hardware servers storage products networking products printers software and operating systems.
SSRs are the primary technical interface to clients for the coordination of hardware andor software support and delivery of operational services as required by the client. They advise clients of preventive maintenance configuration operation and environmental factors which may impact product performance or impair the clients IT operation. They may also perform services activities such as systems assurance systems-level problem determination discontinuance and relocation of IBM and non-IBM systems and products.
They are accountable to ensure a high level of client satisfaction with service delivery technical support and operational services for the client accounts. When critical situations occur SSRs are the IBM technical interface to clients and manage the situation until the problem is resolved. Can work in both consumer homes andor enterprise environments in the Atlanta GA area.
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