Under supervision, learns and assists with installing, configuring, maintaining, and troubleshooting Windows-based systems, workstation images, and related software using enterprise deployment tools such as Microsoft Endpoint Configuration Manager (MECM). Assists with packaging, installing, and deploying applications to Windows endpoints. Shadows administrators and other team members to learn tools, techniques, and procedures for Windows automation and remediation. Provides support for Chrome based devices including inventory, maintenance, and administration. Assists with maintaining awareness of ticketing and email communications and provides assistance with tasks. Communicates technical information to non-technical users in a professional manner and performs other related duties as assigned.
Essential Functions
30% - System Deployment & Application Packaging
Under supervision, assist with imaging, configuring, and deploying Windows-based computers using enterprise tools such as Microsoft Endpoint Configuration Manager (MECM); learn and implement tools and technologies utilized in Windows application packaging and operating system deployment
20% - Systems Administration
Under supervision, assist, learn, and develop into an increasingly responsible role utilizing various enterprise systems administration workspaces including but not limited to Microsoft Endpoint Configuration Manager (MECM) and Chrome Administration workspaces to manage assets and perform various administrative duties
20% - Technical Support and Troubleshooting
Respond to assigned incidents and service requests; troubleshoot hardware, software, and peripheral issues on Windows and Chrome systems; document resolutions in appropriate systems and escalate issues as appropriate.
10% - Professional Development
Actively perform research to solidify understanding of learned and new concepts; transfer knowledge to other appropriate coworkers and record technical steps for future use by others
10% - Provide Support
Provide support to other IT department staff; learn and utilize knowledge to effectively provide support in person and remotely
10% - Other Duties as Assigned
Perform related tasks consistent with the classification as assigned.