System Analyst, Sr Revenue Cycle

Job Summary

The Senior Systems Analyst is responsible for evaluating, implementing, testing, supporting, and optimizing assigned computer applications. This role leads the full project lifecycle, including planning, implementation, and closeout, and serves as a professional role model, mentor, and technical resource for the IT team. In supporting revenue cycle operations, the role leverages advanced analytics, automation, and emerging technologies including artificial intelligence (AI) to improve performance, reduce manual effort, enhance workflow efficiency (such as denials prevention and intelligent work queue prioritization), monitor system effectiveness, and support ongoing technology modernization efforts, including future EHR transition readiness.

Licensure and Certification: ITIL Foundation or equivalent IT Service Management (ITSM) certification preferred

Education: Preferred: BA/BS in Computer Science, Information Systems, Healthcare Informatics, Business, or related field Equivalent combination of education and relevant experience may be substituted for degree

Experience: 7+ years of progressive healthcare IT experience with significant focus on revenue cycle systems and integrations Demonstrated experience partnering with Revenue Cycle, Patient Financial Services (PFS), Patient Admission Services (PAS), Finance, HIM, and Clinical Operations stakeholders

Required:

• Hands-on experience supporting MEDITECH Client Server revenue cycle applications
• Experience supporting enterprise revenue cycle workflows including billing, claims processing, clearinghouse integrations, payer interfaces, and revenue reporting
• Experience leading or independently managing complex system implementations, upgrades, or optimization initiatives
• Experience applying structured project methodologies and coordinating cross-functional resources
• Revenue Cycle implementation and post-go-live optimization experience
• Experience supporting production environments using IT Service Management (ITSM) processes (incident, problem, change, and release management)

Preferred:

• Experience working with automation, artificial intelligence (AI), and machine learning-enabled tools within revenue cycle operations (e.g., predictive denials, intelligent work queues, coding assistance tools)
• Demonstrated ability and willingness to learn and support new technologies, including participation in enterprise EHR modernization or transition initiatives
• Experience supporting or preparing for enterprise EHR conversions or major platform transitions

Knowledge and Skills:

• Strong analytical and problem-solving skills with ability to interpret system logs, data outputs, and complex technical issues
• Advanced troubleshooting skills across integrated healthcare application environments
• Strong understanding of revenue cycle KPIs and system impacts on financial performance
• Ability to independently prioritize competing initiatives in a fast-paced production healthcare environment
• Excellent customer service and stakeholder engagement skills
• Strong oral and written communication skills
• Ability to work collaboratively within cross-functional teams
• Proficient in Microsoft Office applications
• Minimum typing speed of 30 wpm

Physical Demands - Clerical/Administrative Non-Patient Care:

• Frequent sitting and standing/walking with frequent position change.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

Key for Physical Demands

• Continuous: 66 to 100% of the time
• Frequent: 33 to 65% of the time
• Occasional: 0 to 32% of the time