Systems Analyst

Position Summary

26-06282
$55 per hour

We are seeking a Systems Analyst to provide technical support, troubleshooting, and administration for engineering and corporate technology environments. This role will support desktop systems, engineering applications, network infrastructure, document management systems, and end-user technologies while ensuring operational reliability and performance.

The ideal candidate will have strong technical support experience, excellent problem-solving skills, and the ability to work independently while supporting a diverse user base across multiple locations.

Key Responsibilities

Technical Support & Systems Administration

• Provide troubleshooting, diagnosis, and resolution of hardware, software, and network-related issues.
• Support and maintain engineering workstations, laptops, tablets, printers, plotters, and peripheral equipment.
• Install, configure, image, deploy, and support Windows-based desktop and mobile devices.
• Support Microsoft Office 365 and other business-critical applications.
• Assist with LAN/WAN infrastructure support and remote access technologies.
• Install, maintain, and troubleshoot applications and services hosted on departmental servers.
• Serve as the primary liaison between end users and centralized IT support teams to ensure timely resolution of technical issues.

Engineering Application Support

• Administer and support engineering document and drawing management systems.
• Assist users with application troubleshooting, configuration, and workflow support.
• Maintain technical procedures, user documentation, and support materials.
• Provide training and guidance on systems, applications, and business processes.

Asset & Vendor Management

• Maintain accurate inventories of hardware assets, including workstations, laptops, tablets, printers, plotters, and related equipment.
• Coordinate with external vendors and service providers to resolve technical issues and support operational needs.
• Monitor equipment lifecycle and recommend upgrades or replacements as needed.

Project Support

• Support and manage assigned technology projects from planning through implementation.
• Participate in system upgrades, deployments, migrations, and infrastructure improvements.
• Develop and update technical documentation and standard operating procedures.
• Provide off-hours and on-call support as required.

Safety & Compliance

• Follow all company policies, procedures, and safety requirements.
• Support environmental, health, safety, and security initiatives.
• Ensure compliance with organizational standards and regulatory requirements.

Qualifications

Required Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering Technology, or a related field.

Required Experience

• Experience supporting Windows 11 environments.
• Experience supporting Microsoft Office 365.
• Working knowledge of remote access technologies.
• Experience with desktop hardware deployment, imaging, and troubleshooting.
• Strong understanding of hardware, software, networking, and end-user support.
• Valid driver's license and ability to travel between locations as needed.

Preferred Qualifications

• Experience supporting engineering or CAD environments.
• Experience with document management systems.
• Experience with SQL, JavaScript, or Shell Scripting.
• Experience supporting server-based applications and services.
• Familiarity with network infrastructure and systems administration.

Skills & Competencies

• Technical Troubleshooting
• Systems Administration
• Desktop Support
• Network Support
• Engineering Application Support
• Documentation & Process Development
• Vendor Management
• Project Coordination
• Customer Service
• Analytical Thinking
• Problem Solving
• Communication Skills
• Time Management
• Attention to Detail

Physical Requirements

• Ability to lift and move equipment weighing 50 pounds or more.
• Ability to bend, stoop, and work with computer and networking equipment.
• Ability to travel to various work locations as required.
  #ZR