System Alarm Monitor - Chantilly, VA

Overview

Your Future at M.C. Dean

Were seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better. We are seeking a System Alarm Monitor to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

The System Alarm Monitor position supports 24/7 operations at facilities in the WMA. This position requires ability to support shift work, weekends, and holidays. This position is the first level of support for internal and external customers using a variety of databases and customer driven procedures. The system alarm monitor will be answering phones, dispatching technicians, entering service requests, troubleshooting issues with customers, and performing various other administrative duties.

Work Environment

Work independently and as a team Can work in a fast based mission critical environment and have attention to detail Multi task and prioritize based on established work flows Ability to pick up and retain new information quickly and apply to on the job duties Ability to work with computer systems and experienced in MS office suite

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TS/SCI w/ Poly clearance REQUIRED

Key Requirements:

High School Diploma or GED with 6+ years of experience Reliable transportation Must successfully pass a background check and drug screen Previous experience in a security operations center setting

What We Offer

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

Open and transparent communication with senior leadership as well as local office management.

Abilities

Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.