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System Administrator (mid)

Quadrant Inc

Ashburn, VA

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Authentication, Business Operations, CCNA - Cisco Certified Network Associate, Cisco Network Systems, Citrix XenApp, Citrix XenDesktop, Coaching, Communication Skills, CompTIA Network+, CompTIA Security+, Corrective Action, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), DNS Name Resolution, Dell Computers, Detail Oriented, Device Drivers, Document Change Management, Firewalls, Identify Issues, MCSE - Microsoft Certified Systems Engineer, Mac Operating System, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Routing, Network Security, Network Switching, Operating Systems, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Root Cause Analysis, Server Maintenance, Single Sign-On (SSO), Software Patches, SonicWALL, Systems Administration/Management, Time Management, VMWare, VPN (Virtual Private Network), Virtualization, Wi-Fi, Writing Skills, Xen Hypervisor
LOCATION
Ashburn, VA
POSTED
Today
System Administration / Tier III Support Specialist
Ashburn, VA
Pay From: $90,000 per year

MUST:
Experienced Systems Administrator
5+ years of professional hands on experience providing Systems administration and/or Tier III escalated troubleshooting
3+ years of experience systems administration experience (including infrastructure maintenance, server patching, server backups, and validations)
Strong experience with Windows Server administration (AD, GPO, DNS/DHCP fundamentals)
Knowledgeable with Microsoft 365 administration/troubleshooting (Exchange/Outlook, Teams, SharePoint/OneDrive )
Strong understanding of Identity services (Active Directory + Entra ID), MFA/SSO troubleshooting fundamentals
Hands on experience with Patch management concepts, maintenance windows, change documentation, rollback planning
Basic troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching) is a plus
Experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products is desired
Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
Excellent communication skills both written and verbal
Strong attention to detail and highly analytical
Strong documentation skills
Currently hold or be willing and able to obtain the following certifications and willing to get the others in a timely manner : Network+, Security+, CCNA, or MCSE

DUTIES:
The ideal candidate will provide escalated break/fix support is the escalation point for critical, complex, or persistent technical issues impacting users and business operations
This role focuses on rapid diagnosis, deep troubleshooting, and durable fixes across endpoints, identity, servers, and Microsoft 365 (or equivalent), while coordinating with vendors and Tier 1/2 to restore service and prevent
Own Tier 3 escalations and major incidents: triage, isolate impact, restore service, and drive issues to resolution
Troubleshoot “creaky”/intermittent problems that are difficult to reproduce (random disconnects, app freezes, login loops, slow performance, recurring crashes)
Perform root-cause analysis (RCA) and implement permanent corrective actions (not just workarounds)
Provide expert-level troubleshooting for Windows/macOS OS issues, driver conflicts, profile corruption, performance tuning, OS repair/reimage decisions
Provide support and fixes for Microsoft 365 issues (mail flow, Outlook profile issues, Teams reliability, OneDrive/SharePoint sync and permissions) as well as Authentication and access failures (AD/Entra ID sign-in issues, SSO/MFA loops, account lockouts, token/certificate problems)
Provide support for VPN/WiFi stability, DNS resolution issues, endpoint firewall/proxy conflicts (coordinate with Network/Security teams as needed)
We are looking for candidates with a desire to grow their knowledge and understanding of a variety of tools and systems
Plan and execute server patching and maintenance
Provide backup for and coaching/ training as needed to the tier 1 and tier 2 support teams and act as the primary escalation point for the team
Able to be assigned projects, and adhere to schedules for on time completion

About the Company

Q

Quadrant Inc

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
FOUNDED
2017
WEBSITE
http://www.quadrantinc.com/