Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS' Infrastructure & Supply Chain organization works to source, build, and maintain our socially responsible data center supply chains that keep these AWS customers running.
The Re:Cycle Reverse Logistics team offers worldwide data centers a centralized means to sort, function test, in-warranty return, and disposition server and networking components that break or are no longer needed in the supply chain. These warehouse operations and value-add services are governed by a warehouse management system that keeps everything on track. The team is seeking a detail-oriented, analytical, and self-driven System Administrator to support these global operations by maintaining this system"s configurations, ensuring that the system is consistently reflecting the state of business capabilities and the warehouse production floor. This role will be responsible for maintaining application user accounts, security, disposition, and warehouse configurations, application integrations, and data to meet security and business requirements. It will regularly audit the physical and logical production floor, and application metrics to proactively identify and escalate any material flow risks. It will drive initiatives to improve user in-application performance in feature adoption, process quality, and throughput. This scope will provide the opportunity to learn the depths of a complex reverse logistics warehouse management system, and to directly improve operations for 800+ global users.
Key job responsibilities
_Managing user accounts and system configurations to meet evolving business requirements, such as onboarding new users, launching new sort capabilities, or creating new sort security controls.
_Acting as operations point of contact to document, root cause, and resolve system and cross-service integration incidents.
_Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
_Monitoring system KPIs, integration audit logs, and team metrics to identify and resolve security and operational risks from within the system.
_Collaborating with operation leaders, peers, and provider to drive continuous improvements for our users.
_Auditing system data, maintaining data hygiene and related reporting to keep us compliant to our commitment of zero data defects.
_Executing user acceptance test cycles for upcoming solutions and enhancements, documenting findings and holding a high bar for delivery against expectations.
_Advocating on behalf of the user by documenting problem statements, solutions, and impacts for design reviews and planning cycles.
About the team
The RRL Ops Int team develops and administers organizational processes, programs, and warehouse management, inventory allocation, and sales systems used by 400+ operators across five global facilities, enabling safe, secure, and repeatable processes that provide end-to-end asset traceability and value-add services for used server and networking electronics. The team includes System Administrators, Vendor/Senior Product Managers, Data Stewards, Data Product Managers, and Global Process Owners and Program Managers, who collectively maintain system configurations, drive software improvements, ensure data accuracy, develop reporting capabilities, and govern warehouse operations and asset handling.