$85,000–$100,000 Per Hour
Hours: 8:00am-4:30pm Monday through Friday
Pay: $85,000-$100,000 based on experience
Our client is seeking a skilled and proactive System Administrator to manage, maintain, and optimize their IT infrastructure.
Essential Duties and Responsibilities:
The ideal candidate will have hands-on experience with identity management, endpoint security, network monitoring, end-user computing, and helpdesk operations.
- Administer and manage Microsoft Entra ID (Azure AD) and Active Directory environments, including user provisioning, group policies, and access controls
- Deploy, configure, and maintain endpoint management solutions using Microsoft Intune, including support for Windows 11 laptops
- Provision, configure, and troubleshoot Windows 11 devices, ensuring security compliance, patching, and performance optimization
- Monitor and manage IT systems, endpoints, and automation workflows via Pulseway
- Provide day-to-day technical support and ticket resolution through Jira Service
- Support and troubleshoot network performance, uptime, and synthetic monitoring using CatchPoint
- Manage and maintain secure web and application delivery solutions using Akamai
- Implement and monitor cloud security policies and data protection using Netskope
- Administer endpoint detection and response (EDR) and threat protection using CrowdStrike Falcon
- Support and maintain cloud contact center and VoIP systems including Five9 and 3CX (user setup, call flows, troubleshooting)
- Administer security awareness training and phishing simulation programs usingKnowBe4
- Diagnose and resolve hardware, software, network, and telephony issues in a timely manner
- Maintain system documentation, procedures, and knowledge base articles
- Collaborate with cross-functional teams to improve IT processes and system reliability
Required Qualifications:
- Proven experience as a System Administrator or similar role
- Strong knowledge of Microsoft Entra ID (Azure AD) and Active Directory
- Strong knowledge of Linux operating systems
- Strong knowledge of VMware, Proxmox, AWS, and Azure.
- Hands-on experience managing Windows 11 laptops in an enterprise environment
- Experience with Microsoft Intune for device and policy management
- Experience with endpoint security tools such as CrowdStrike Falcon
- Familiarity with IT monitoring tools like Pulseway
- Experience with ticketing systems such as Jira
- Experience supporting VoIP/contact center platforms such as Five9 and 3CX
- Understanding of CDN, DNS, and web security platforms like Akamai
- Experience with cloud security platforms such as Netskope
- Knowledge of performance monitoring tools like CatchPoint
- Experience with security awareness tools like KnowBe4
- Familiarity with workforce analytics tools such as TimeDoctor
- Strong troubleshooting and problem-solving skills across endpoints, network, and telephony
- Excellent communication and customer service skills
Preferred Qualifications:
- Helpdesk operations experience.
- Relevant certifications (e.g., Microsoft, CompTIA, ITIL, CrowdStrike certifications)
- Experience in hybrid cloud environments (Azure, on-premises)
- Scripting experience (PowerShell preferred)
- Experience supporting remote and distributed teams