Call Centers, Communication Skills, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Inbound Call Centers, Keyboards, Medical Office, Microsoft Windows Operating System, Microsoft Word, Organizational Skills, Request for Information (RFI), Telephone Skills, Training Program, Tuition Reimbursement, Typing
Switchboard Operator - Float
Position Highlights:
- Part Time - 24 hours
- Hours: 8 Hour Shifts
- Monday - 8a - 4:30p OR 8:30a - 5p
- Wednesday- 8a - 4:30p OR 8:30a - 5p
- 8 hours can be scheduled to be worked based on employee preference
- Training ONSITE at Corporate Office in Downers Grove for 4+ weeks
- Remote offered after completion of training program which commpletion will be based on performance.
- Ongoing training will occur regularly and will require onsite presence regularly throughout the year
- Training will be conducted during the week Monday - Friday
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- $2,625 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 16 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
Responsibilities:
The Switchboard Operator is responsible for answering phones, directing calls, contacting providers, and handling basic patient scheduling questions. As a Float you will be crosstrained across multiple specialties to offer support for Switchboard and scheduling based on business needs.
*Typical day will answer between 200-300 phone calls based on Switchboard and Float responsibilities*
ESSENTIAL DUTIES AND RESPONSIBILITIES:
General Call Center Responsibilities
- Handling inbound Contact Center interactions (phone, email, MyChart, TOC, faxes, etc.)
- Follow HIPAA policy and procedures
- Understand and support the department policies and procedure
Paging
- Paging of clinical staff
- Follow paging protocols
Scheduling
- Answer basic scheduling related questions i.e. directions to site, site hours, provider info, requests for MyChart login
- Verifying and cancelling appointments
- Escalation of clinical patient inquires when necessary to appropriate physician site/department
Patient Information
- Collect payment/patient balances
Qualifications:
Education
- High School diploma or GED required
- Excellent communication and organization skills
- Previous call center and/or medical scheduling experience preferred
- Knowledge of healthcare terminology a plus
- Basic computer program and keyboard typing knowledge
Years of Experience
- One to two years of medical office experience
- Previous experience, one to two years of successful call center or scheduling in a healthcare central scheduling department.
- Experience in typing, use of keyboard and computer entry.
- Familiarity with Microsoft Word and windows-based programs.
The compensation for this role includes a base pay range of $18 - $22, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.