Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, English Language, Equipment Maintenance/Repair, Equipment Replacement, HVAC, Heavy Equipment/Vehicles, Housekeeping/Cleaning, Interpersonal Skills, Lift/Move 100 Pounds, Loading/Unloading, Machine Tool, Maintenance - Electrical, Maintenance - Plumbing, Maintenance - Pool, Maintenance Services, Organizational Skills, Physical Demands, Resolve Customer Issues, Team Player, Time Management, Transportation Routing, Water Quality Testing, Willing to Travel
General Summary of Position
In this position you will receive on-the-job training and will be responsible for assisting Pool Technicians on cleaning pools, servicing and repairing pool-related equipment; helping them perform Opening and Closing of pools and upgrading and installing equipment.
Essential Functions and Responsibilities
- Assist with swimming pool cleanings, water testing, and the removal and installation of pool covers and pool equipment
- Support Service Technicians with basic pool and equipment repairs, including leak detection, plumbing assistance, and equipment servicing or replacement
- Load, unload, and organize service vehicles for daily routes; assist with material handling and general vehicle and job-site housekeeping
- Safely handle and apply pool chemicals, including chlorine, algaecides, pH balancers, and muriatic acid, in accordance with manufacturer and technician instructions
- Interact with Service Technicians, scheduling team, and management to support repair and maintenance schedules and promote efficient, quality service
- Answer basic customer questions regarding pool maintenance, equipment operation, and service recommendations in a helpful and professional manner
- Learn and utilize the Work Order platform for accurate and timely service documentation; assist with promoting equipment upgrades and service offerings as directed, with overtime and Saturday work required during peak seasons
- Other duties as assigned
QUALIFICATIONS – Knowledge, Skills & Abilities
Education | High School Diploma/GED preferred |
Licenses/Certifications | N/A |
Years of Experience | Some technical experience preferred (i.e. HVAC, plumbing, electrical, pool service/repair). |
Required Skills & Abilities | Must be a team player with a strong work ethic, excellent computer skills and a positive approach to customer service. Excellent organization skills, quick learner, result oriented, highly detailed, with interpersonal and communication skills are required. Team player with customer focus and self-motivation. Ability to read, write, and communicate effectively in English to perform the essential functions of the role. |
Travel Requirements | 90-100% |
Other Requirements | Reliable transportation to and from work required. Ability to operate a motor vehicle preferred Flexibility on schedule required including working outside of a “scheduled shift” as well as evenings, weekends and potentially holidays during peak season |
PHYSICAL REQUIREMENTS
- Ability to work in outdoor environments under varying weather conditions
- Ability to lift and carry up to 100 pounds
- Ability to stand, walk, climb, stoop, kneel, crouch, and crawl
- Ability to operate heavy machinery or tools (with or without assistive devices)
- Ability to wear required PPE (e.g., hard hats, safety boots, gloves)
- Ability to communicate promptly and clearly via phone and computer
ACKNOWLEDGEMENT
Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.
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