All staff are relationship builders in their particular program or service area and they will: Welcome/acknowledge each child and parent in a pleasant and friendly manner (e.g., greet, smile, make eye contact); Be open and actively listen to questions, concerns and feelings of children, parents and staff, dealing with them honestly, respectfully and positively (e.g., Yes, I hear your concern; Yes, I can help you; Yes, I can get you that information); Handle multiple tasks in a calm and responsible way always affirming the child or parent (e.g., appropriately disciplining one child while continuing the class for the other children); Build child and parent relationships by showing interest, caring and responsiveness to child's progress (e.g., meet each parent during the session giving progress information, give child immediate feedback on skill progress); Continuously inquire regarding the quality of member visits, offering additional activities/programs that may be of interest to the member (e.g., "Did you know about our water aerobics program on Tuesdays and Thursdays?"). Physical Requirements; Walking, carrying, sitting, seeing, hearing, crouching, lifting (25 pounds), pushing, kneeling, standing and speaking.