SVS Vision- Retail Assistant Manager - Monroe, MI

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Managers and Assistant Managers also enjoy flexible schedules and the ability to manage their stores like a business using the SVS Vision procedures.Job Summary:SVS Vision Assistant Managers will be responsible for “hosting the party” on the sales floor while managing, training, and coaching staff members. Additionally, Assistant Managers will oversee customer service topics including but not limited to sales, being present on the sales floor, troubleshooting problematic lenses or frames, styling patients, and specific administrative duties. Assistant managers work in a team of eye care professionals including optometrists. Their priority is to ensure quality service to the customers receiving eye examinations or picking out corrective lenses.Assistant managers need to have a thorough understanding of the different types of optical aids available, and their duties usually include:Duties/Responsibilities:Provide a unique and excellent customer service experience for each patientGeneral optician and receptionist dutiesMeet and exceed stores sales goalsAssigning KPI's to staffAnswering phones to assist patientsScheduling appointments/managing the appointment bookCoaching, training, and developing employeesDay-to-day store operationsWeekly and monthly reportingManaging employee payroll hoursEnforcement of corporate policies and proceduresAbility to participate in an active and busy environmentRequired Skills/Abilities:Professional communication skillsStrong attention to detailAdaptable to changeTeamwork orientedAbility to learn optical knowledgeStrong problem-solving abilitiesOrganizational skillsKnowledge of store merchandise and trendsBenefits and Perks:Energetic environmentPaid vacationPaid mileagePaid holidays from date of hireMonthly Sales bonus401K plansAffordable medical and dental benefitsLife and disability insuranceEmployee assistance programCompany sponsored discounts on many useful items and servicesProfessional trainingLicensed and CE reimbursement (licensed states only)Yearly performance reviewsRewards and recognition for outstanding performanceOpportunity for growth and promotions within the company#J-18808-Ljbffr