CCTV, Casinos, Coaching, Communication Skills, Corporate Communications, Corporate Policies, English Language, Gaming, High School Diploma, Licensing, Lift/Move 25 Pounds, Maintain Compliance, Mentoring, People Management, Performance Analysis, Performance Reviews, Policy Development, Presentation/Verbal Skills, Procedure Development, Staff Development, Staff Training, State Laws and Regulations, Surveillance, Team Player, Training/Teaching, Writing Skills
Position Summary: Supervises Surveillance personnel on assigned shift to ensure company assets are being protected and monitored
Job Title: Supervisor Surveillance
Department: Surveillance
Reports To: Shift Manager Surveillance
FLSA Designation: Exempt
License Type: Gaming
Salary Range: $67,000 - $82,000
Essential Job Functions
- Be goal oriented and meet commitments
- Work in a clandestine environment and observe activities through closed circuit television
- Must be a team player, and be able to work in a group or at times individually
- Ensure compliance with all established company and departmental policies and procedures
- Clearly communicate and enforce company and departmental goals and objectives
- Conducts performance reviews, evaluations, coaching and mentoring of Surveillance staff in coordination with the Shift Manager
- Supervises and coordinates activities related to the Surveillance of gaming areas, cashier cages, count rooms, and any other areas as determined by management
- Assist with the overall training and development of personnel on assigned shift
- Maintains a thorough understanding of, and ensures compliance with, all the New York State Gaming Commission regulations
- Keep the Director Surveillance informed of all pertinent information regarding surveillance activities and irregularities
- Observe, detect and report any cheating activity
- Perform all other duties as assigned
Qualifications
- Must be 21 years of age or older
- High school diploma or equivalent required
- Some college preferred
- Casino surveillance experience preferred
- Good computer skills required
- Must be able to train employees on the computer
- Supervisory experience preferred
- Excellent verbal and written communication skills in English are essential
- Ability to obtain and maintain all necessary licensing
Working Conditions
- Regularly required to see, talk and hear; use hands to finger, handle, or feel.
- Must occasionally lift up to 25 pounds.
- Available to work flexible shifts, weekends and holidays
- Able to interact with others while maintaining a positive and courteous demeanor.
- Must be able to work in pressure situations and be self-motivated
- Must possess sound and mature judgment
R
River Cree Resort & Casino