Surgical Scheduling Coordinator - ENT

Owings Mills, MD | Full-Time | 100% On-Site

Chesapeake Specialty Care is looking for an experienced Surgical Scheduling Coordinator to join our team in Owings Mills. This role is ideal for someone who enjoys staying organized, working in a fast-paced environment, and playing a key part in ensuring patients have a smooth and well-coordinated surgical experience.

If you're someone who takes pride in getting the details right, communicates confidently with patients, and understands the flow of surgical scheduling and insurance processes, this is a great opportunity to contribute in a meaningful way.

Please note: This is a fully on-site position and requires at least one (1) year of hands-on surgical scheduling experience. Candidates without direct experience will not be considered.

About the Role

In this position, you'll act as the main point of coordination for surgical cases—working closely with patients, providers, anesthesia teams, and surgical facilities. From scheduling to financial clearance, you'll help ensure everything is in place for a successful procedure.

Key Responsibilities

Surgical Scheduling & Coordination

• Schedule procedures accurately and keep cases organized from start to finish
• Coordinate with patients, providers, anesthesia teams, and facilities
• Ensure all required documentation (consents, H&Ps, pre-op testing, orders) is complete and on time
• Clearly explain pre-operative instructions and next steps to patients
• Manage cancellations and help keep operating room time fully utilized
• Track special patient or procedural needs (equipment, medical conditions, etc.)
• Address scheduling conflicts promptly and effectively

Insurance & Financial Responsibilities

• Verify insurance coverage and obtain prior authorizations
• Confirm procedures are financially cleared prior to scheduling
• Prepare and review patient cost estimates in a clear, professional manner
• Collect applicable patient balances before surgery
• Answer patient questions related to insurance and financial responsibility
• Work with billing teams to help reduce denials and delays

What We're Looking For (Required)

• Minimum of 1 year of direct surgical scheduling experience
• Ability to work on-site in Owings Mills, MD (no remote/hybrid option)
• High School Diploma or GED
• Strong attention to detail and ability to manage multiple tasks

Preferred Experience

• Insurance verification and prior authorizations
• Patient financial counseling and collections
• EMR systems (eClinicalWorks experience is a plus)
• Strong communication, organization, and problem-solving skills

Physical Requirements

• Ability to sit, stand, bend, and move throughout the day
• Ability to lift up to 25 pounds

Benefits

• Medical, dental, and vision insurance
• Short-term disability and life insurance
• Paid time off
• 401(k) retirement plan

Why Work With Us?

• Supportive and collaborative team environment
• Opportunity to make a direct impact on patient care and surgical outcomes
• A stable, professional setting where your role is essential to daily operations

If you're ready to bring your experience to a team that values organization, accountability, and patient care, we encourage you to apply.