Overview
Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.
Responsibilities
Coordinates the scheduling of pre-operative appointments to
include preadmission testing, history and physical, and other
associated tests or services related to the surgical procedure.
Attends and actively listens and participates in the regularly
scheduled Referral Coordinator and/or Surgical Coordinator
training sessions and meetings.
Instructs patients on administrative, financial and preoperative
processes.
Verifies insurance coverage, obtains authorization, submits
clinical information as required and communicates with
patient, vendors, surgeon and hospital abreast of the surgical
plan.
Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.
Utilizes the internal surgical scheduling EPIC application and
external scheduling processes.
Identifies and requests specialized equipment and/or
personnel required by the physicians for performance of each
surgical case.
Review reports to determine if procedures authorized match
procedures performed. Reviews reports to determine if
authorization is required for unscheduled surgeries performed
after hours.
Prepares reports as requested, educates staff members and
physicians in new processes, policies and procedures.
Participates as an active care team member in the
coordination of patient care.
Qualifications
Experience Requirements:
2 years - working in an Ambulatory Healthcare environment - required
2 years - customer service - required
2 years - working with third party payors (insurance carriers) required
Education: High School Diploma or GED equivalent - required
Travel: Up to 10%
UFJPI is an Equal Opportunity Employer and Drugfree Workplace