Surgical Coordinator I

Delaware Eye Institute is searching for an enthusiastic, patient focused, Full Time Surgical Coordinator with experience with Esthetics and or Plastic Surgery Counseling for our Rehoboth Beach, DE office.  Great work hours, no nights, no weekends, no major holidays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities

Delaware Eye Institute, located in Rehoboth Beach, Delaware, is a multispecialty group of ophthalmologists and optometrists. We have a 29,000 square foot state of the art office complex which includes an expansive clinical wing, a full-service optical shop, the Retina Center and our Outpatient Surgery Center with two operating rooms. This one-of-a-kind facility, staffed with experienced eye care professionals, is designed to enable us to provide the latest techniques and technologies available in eye care. As participants in many national research studies, our fellowship trained physicians can provide patients with complex and serious eye conditions the most advanced vision saving medical and surgical treatments available.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

The Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly.

 Responsibilities

• Establish rapport with patients through initial introduction
• Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
• Arrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals and medical clearances
• Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles and out-of-pocket fees
• Sets surgery date and schedules all pre- and post-operative appointments related to the surgery
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Reviews all pre-surgery processes including physician instructions
• Prepares all patient surgery kits and conducts inventory of products on a routine basis to ensure stock levels support volume. This includes checking supply expiration dates
• Conduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctor
• Assist in the training of other surgical coordinator staff as needed
• Must be willing to travel between locations to support clinic operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Execute duties of position in a professional and courteous manner
• Handle sensitive information in a confidential manner
• Perform other tasks and duties as assigned

Qualifications

• High school diploma or equivalent is required
• Must be compassionate and have the ability to establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Strong attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently

Experience

• Three + more years’ experience working in a medical practice required
• Successful completion of JCAHPO Ophthalmic Certified Technician/Assistant or an associate’s degree preferred
• Knowledge of medical insurance eligibility and authorization required
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave, preferred

In Turn We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities 

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