Surgery Scheduler - Pediatric Specialists

UPMC Pediatric Specialists - Lemoyne, PA

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

No weekends or holidays

UPMC Pediatric Specialists is seeking a motivated and compassionate team member to join our fast-paced pediatric practice. This role offers the opportunity to work in a collaborative, team-oriented environment while supporting patients and families through a variety of responsibilities.

Travel Requirement: Up to 10% travel to support additional office locations as needed

The Ideal Candidate Will:

• Be flexible and eager to learn and support office needs
• Thrive in a fast-paced pediatric environment
• Enjoy working with children and families
• Demonstrate strong teamwork and collaboration skills
• Provide excellent customer service with a patient-first mindset
• Exhibit strong organizational skills, attention to detail, and the ability to prioritize tasks
• Possess strong computer skills

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service specific guidelines.
• Coordinate patient education seminars and schedules physicians accordingly.
• Collect data for research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral prior to the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
• High school diploma or equivalent required
• Completion of a medical assisting program or 2-4 years of experience in a medical field
• Proficiency in medical terminology preferred
• General knowledge of computer software and practice management databases required
• Knowledge of Epic practice management system preferred
• Strong organizational, time management, and interpersonal skills
• Demonstrated tact and diplomacy when working with physicians, patients, families, and staff
• Ability to interact with patients in a compassionate and professional manner
• Ability to work independently and demonstrate sound decision-making skills
• Knowledge of insurance regulations, including Medicare, BC/BS, managed care plans, and workers' compensation carriers related to scheduling and procedure approvals
• Strong ability to prioritize work demands in a fast-paced environment
• Ability to consistently maintain confidentiality regarding all job responsibilities and patient information
• Access to medications is limited to distribution to the nurse

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran