Administrative Skills, Coaching, Communication Skills, Consulting, Customer Support/Service, English Language, Fee Schedule, High School Diploma, Lift/Move 30 Pounds, Manual Dexterity, Medical Assistance, Nursing, Organizational Skills, Outbound Marketing, Presentation/Verbal Skills, Sales, Surgical Procedures, Writing Skills
Job Requirements
Position Summary
Serves as a liaison between the physician''s practice and future, current, and former patients. Provides accurate information about the surgeon, the practice and the anticipated procedures.
Minimum Requirements
Education
Experience
- Three to five years with increased responsibility in a surgical practice or customer service- oriented position
License/Registration/Certifications
Preferred Requirements
Preferred Education
Preferred Experience
- Surgery office experience
- Experience creating or developing marketing or sales programs
Preferred License/Registration/Certifications
Core Job Responsibilities
- Facilitates the surgeon''s consultation with the patient by providing both pre-and postoperative information, effective fee quoting, and scheduling optimization.
- Briefs patients with procedures of interest
- Consults surgical quotes
- Books surgery dates
- Collects payments
- Establishes rapport with patients.
- Follows up with prospects, tracks patients, sends correspondence, handles cancellations/rescheduling, assists doctor during consultation and evaluation, and other office administrative duties.
- Crossover into nursing duties as needed.
- Perform other duties as assigned.
- Must be in good physical condition and able to withstand the stress and demands of an active position.
- Manual dexterity, good eye/hand coordination and acceptable vision needed in daily work.
- Must have strong knowledge of organizational dynamics and have excellent communication/coaching skills.
- Must be able to establish and maintain effective working relationships with patients, employees, the public, and other agencies.
- Must be able to respond calmly and efficiently in crisis situations.
- Effective verbal and written communication skills based on the command of the English language.
- Must be able to perform the following functions: standing for long hours, walking, stooping, bending, sitting, pushing, pulling, and squatting.
- Must be able to lift 30+ lbs. in order to lift/move patients, equipment, and/or supplies utilized in the work place
S
Spartanburg Regional Healthcare System