SUPV I CUSTOMER SERVICE - Hybrid

Job Description

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Job Title: SUPV I CUSTOMER SERVICE - Hybrid

Posting Start Date: 6/17/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity is seeking a Supervisor, Customer Service I, to oversee the daily activities of our customer service team including pre-sales and post-sales service functions. In this role, you will lead, coach, and support a team of representatives to deliver exceptional customer experience, while driving process improvements and aligning with organizational service goals.

Job Requirements

• Supervise and support customer service representatives, including organizing work schedules, performance review.
• Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally.
• Identify and implement system and workflow improvements to increase team productivity and customer satisfaction.
• Establish and maintain customer service standards and work processes that align with TE Connectivity's service initiatives and overall business objectives.
• Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner.
• Reinforcing a positive team atmosphere.
• Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own

What your background should look like

• A bachelors degree in an appropriate field is preferred, or local educational equivalent.
• Minimum of 3-5 years of progressively responsible professional experience in customer service, operations, or a related field.
• Demonstrated experience supervising or leading customer service teams.
• Strong communication, leadership, and problem-solving skills.
• Ability to balance day-to-day team management with process improvement initiatives.
• SAP, Salesforce and MS Office experience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $55,700 - $83,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

8000 PURFOY ROAD

FUQUAY - VARINA, North Carolina 27526

United States

Posting City: FUQUAY - VARINA

Job Country: United States

Travel Required: Less than 10%

Requisition ID: 154034

Workplace Type: Hybrid

External Careers Page: Customer Service

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