SUPV BUSINESS SYSTEMS ANALYST
WHAT IS THE OPPORTUNITY
The Business Systems Analyst Supervisor oversees development maintenance training regulatory compliance and system support for Residential Lending Small Business Consumer and Commercial business applications which do not fall under the responsibility of the Technology and Innovation T&I division. Responsibilities include collaborating in the planning design and development of new applications and enhancements to existing applications conducting user acceptance testing vendor management and providing technical production support for end-users. Role will be responsible for working with the line of business and technology teams on project implementation and overseeing all required post-implementation tasks to ensure business line satisfaction. Position has considerable impact on daily production by providing oversight to ensure that the critical business systems are performing effectively and efficiently by leading a team of business system analysts. The team acts as a liaison between the Line of Business T&I division and Third Party vendors. The position also assists the Manager - Business Systems in ensuring department activities run smoothly and efficiently by providing leadership training and supervision within the department as deemed appropriate.
WHAT WILL YOU DO
Manages and directs the completion of all application enhancements and project efforts within established deadlines. Responsible for escalated system support to identify and resolve system issues maintaining systems developed or installed and overall knowledge of multiple business systems functionality and support. Collaborates with stakeholders and end users to define business financial and operations requirements and systems goals. Includes creating system design documents models diagrams charts and workflows as needed to provide direction to technical analysts and programmers. Documents and analyzes existing system processes reviews the effectiveness and efficiency to make recommendations for improving or further leveraging these systems. Performs in-depth user and quality assurance testing for systems changes releases and scheduled maintenance including the development of test scripts to quality control all changes. Coordinates the scheduling communication and implementation of system changes andor upgrades with Technology and Innovation T&I division andor other software application vendors. Acts as liaison between the bank and vendors for system changes and participates in vendor management activities. Identifies critical metrics to assess and measure team performance and results. Ensures established metrics are tracked and reported on a regular basis by preparing reports for distribution to management. Reinforces the application of superior customer service through their own example along with appropriate follow through with involved UnitsDepartments and colleagues. Performs personnel actions including performance appraisals disciplinary actions and interviewing candidates for employment supervises the daily activities of subordinates including but not limited to effective delegation of assignments developing work schedules providing necessary training and ongoing performance coaching. Assumes responsibility for various department functions in the absence of staff members or in overload situations as determined by the Manager Business Systems. Complies fully with all Bank Operational policies and procedures and completes all required bank and regulatory training.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
Bachelors Degree or equivalent
Minimum 5 years of experience in mortgagesmall businessconsumercommercial loan operations. And Minimum 5 years of business systems experience. And Minimum 2 years of supervisory experience.
Additional Qualifications
Exceptional oral written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others interpret documents understand procedures write reports and correspondence speak clearly to internal and external customers. Advanced knowledge and technical experience of mortgagesmall businessconsumercommercial operations systems highly preferred. A thorough understanding of operations business processes systems development lifecycle and change management and transformation methodologies. Strong knowledge of federalstate regulatory policies and procedures. Ability to maintain high levels of performance especially in stressful situations. Excellent problem solving skills ability to analyze complex situations and provide guidance makes recommendations andor escalates the issues to appropriate level of management. Prior demonstrated experience in managing developing and motivating professional and clerical staff required. Business Acumen Process Management Negotiating Conflict Management Developing Direct Reports Motivating Others Sizing Up People. Strong PC skills including MS Office Suite with a focused ability to create concise and compelling reports and presentations Presentations in PowerPoint Word Excel etc.
WHATS IN IT FOR YOU
Compensation
Starting base salary 92114 - 156880 per year. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.