Supv Billing Services

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Supv Billing Services

REQUISITION: CUS00J5

DEPARTMENT: Billing Services- Wichita Service Center

LOCATION: Wichita, KS

PAY RANGE: $75,300 - $100,400

Scheduled Work Hours: Monday- Friday, 8:00 a.m. to 5:00 p.m.

Summary of Primary Duties and Responsibilities:

We are seeking a dynamic and experienced Supervisor to join our team. The ideal candidate will possess exceptional leadership skills and a proven track record of managing teams effectively. This role requires a proactive individual who can inspire and motivate employees to achieve their best performance.

Essential Responsibilities and Duties:

• Leadership and Team Management: Lead, mentor, and develop a team of employees, fostering a positive and productive work environment.
• Conflict Resolution: Address and resolve any conflicts or issues within the team promptly and effectively.
• Training and Development: Identify training needs and provide opportunities for professional growth and development.
• Communication: Maintain open and effective communication channels with team members and other departments.
• Problem-Solving: Utilize strong problem-solving skills to overcome challenges and drive continuous improvement.
• Compliance: Ensure all team activities comply with company policies and internal controls.

Daily/Monthly Supervisory responsibilities:

• Supervise bargaining unit employees.
• Analyze and resolve complex billing issues.
• Provide technical support for customer pricing and rates.
• Serve as the billing point of contact for other departments (e.g., CCC, C&C, Regulatory).
• Research and assist with internal and external billing inquiries.
• Coach and develop employees on cross-functional duties and new processes.
• Engage employees to maintain trust and promote a positive work environment.
• Ensure accurate and timely production of customer billings for commercial, industrial, and residential accounts.

As needed responsibilities:

• Coordinate and plan for rate case testing.
• Lead and coordinate special project teams.
• Develop, motivate, and train bargaining unit employees.
• Utilize technologies to support billing functions (e.g., CCB, MDM, LG Command Center).
• Assist with issues related to bill printing

Education and Experience Requirements:

This position requires a high school diploma or equivalent and 6 years or more of experience in customer service or billing-related roles preferred. This role also requires 3 years of demonstrated leadership experience. Strong analytical skills are critical for this position. Effective human relations, problem solving, and communication skills are also essential. CIS knowledge is beneficial.

Skills, Knowledge and Abilities:

• Demonstrate ability to influence in a team environment
• Skills to interact with and support senior management and staff
• Ability to lead and direct multiple projects
• Ability to manage in an ever-changing environment and deliver feedback
• Capability to learn new technology, applications and work within rigid timelines
• Proficient in Microsoft applications
• Technical knowledge in a system lead environment
• Exceptional interpersonal skills
• Self-initiative and able to work independently
• Knowledge of electric rates and tariffs

Licenses, Certifications, Bonding, and/or Testing Required:

None.

Working Conditions:

Normal office working environment.

Evergy has a clear mission- To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.