Suppression Service Manager

Div. 32 Duluth, GA

Summary

Responsible for The Kitchen Hood Suppression Service Manager for National Accounts is responsible for overseeing the inspection, service, maintenance, and compliance of commercial kitchen fire suppression systems across a portfolio of national account customers. This role ensures consistent service delivery, regulatory compliance, and high customer satisfaction while coordinating with field technicians, vendors, and internal teams nationwide.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage service and inspection programs for kitchen hood fire suppression systems across national account locations
• Ensure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations)
• Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regions
• Serve as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are met
• Oversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracy
• Review service reports, deficiency notes, and corrective actions for completeness and compliance
• Develop and implement standardized processes and best practices across all service locations
• Manage project timelines, service deliverables, and reporting requirements
• Monitor and control service-related costs, budgets, and invoicing accuracy
• Support sales and account management teams with technical expertise and service program development
• Ensure proper documentation and recordkeeping for all inspections and services performed

Education and/or Experience

Bachelor's degree and 5 years' experience in fire protection systems, with a focus on kitchen hood suppression systems; strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96; experience managing national or multi-site service accounts preferred.

Computer Skills

Proficiency in Microsoft Office applications; experience with CRM systems, ERP platforms, and service management tools preferred.

Physical Demands

Office-based, ability to sit at a computer for extended periods and use standard office equipment. Occasional lifting of up to 25 pounds.

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Benefits

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Century Fire Protection is a GREAT place to work! Come and GROW WITH US!