Sign upLog in

Support Technician

525 TECHNOLOGIES

Atlanta, GA

Apply
JOB DETAILS
SKILLS
Apple Macs, Audiovisual, Communication Skills, CompTIA A+, CompTIA Network+, Customer Support/Service, DNS (Domain Name System), Establish Priorities, Identify Issues, Information Technology & Information Systems, Linux Operating System, Microsoft Windows Operating System, Multitasking, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Software Administration, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Training/Teaching, VPN (Virtual Private Network), Writing Skills
LOCATION
Atlanta, GA
POSTED
30+ days ago
Benefits:
  • Opportunity for advancement
  • Training & development

Support Technician
Location: Atlanta
Company: 525 Technologies


Job Overview:
As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware, software, and network issues, while delivering exceptional customer service and problem resolution.


Key Responsibilities:


  • Diagnose and resolve technical hardware, software, and network issues.
  • Respond promptly to support tickets, calls, and emails from clients and internal users.
  • Provide clear, concise guidance and support to non-technical users.
  • Install, configure, and maintain IT systems, applications, and equipment.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Document procedures, solutions, and issue resolutions.
  • Continuously seek ways to improve support processes and systems.
  • Learn to run cabling and install data drops
  • Learn to install and configure audio-visual products
Requirements:


  • Proven experience in technical support or similar role/ Knowledgable enough to resolve Tier I and Tier II level requests independentl
  • Knowledge of operating systems (Windows, Mac, Linux) and office software.
  • Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
  • Excellent troubleshooting skills with a customer-centric approach.
  • Strong communication skills, both written and verbal.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Certifications like CompTIA A+, Network+ (preferred).
  • Strong customer skills and approachable to all

About the Company

5

525 TECHNOLOGIES