Analysis Skills, Artificial Intelligence (AI), Automotive Automation, Consulting, Customer Support/Service, Economics, Establish Priorities, Messaging Technology, On Call, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Root Cause Analysis, Short Messaging Service (SMS), Speech Technology, Startup, State Laws and Regulations, Team Building, Team Player, Telephony
Summary:
We are looking for an escalation specialist with 80% working on escalations (ticket work) 20% project work Candidates are expected to think creatively about ambiguous issues and are passionate about problem solving. They will also be able to work successfully across teams and countries, and use their analytical expertise and empathy to proactively drive solutions for change and ensure safe experiences across the family of apps. We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on specialists who are passionate about protecting both media constituents and the users they interact with. This individual should be passionate about investigating and conducting root-cause analysis to inform strategic decisions
Qualifications:- Bachelor's degree in Business, Science, Engineering, Economics or similar field + 1-3 years professional experience within an operations environment. Experience in a fast-paced /start-up environment Excellent customer service and prioritization skills. Experience communicating the results of analyses.
- Candidates are expected to think creatively about ambiguous issues and are passionate about problem solving. They will also be able to work successfully across teams and countries, and use their analytical expertise and empathy to proactively drive solutions for change and ensure safe experiences across the family of apps.
- We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on specialists who are passionate about protecting both media constituents and the users they interact with. This individual should be passionate about investigating and conducting root-cause analysis to inform strategic decisions.
- This candidate must be a strategic thinker — not only resolving escalations reactively, but proactively identifying and mitigating emerging issues, particularly while on call. Additionally, this role is expected to evolve in support of our team's AI development efforts, potentially requiring the candidate to evaluate AI performance, identify gaps, and recommend improvements to enhance model accuracy.
Pay Transparency: The typical base pay for this role across the U.S. is: $25.00 - $30.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
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