Support Specialist - Managed Services - Dedicated Customer Resource

Overview

We are seeking a motivated and customer-focused Support Specialist to join our Managed Services team in a dedicated onsite role. This position is assigned exclusively to a single customer location, where you will report daily and serve as the primary IT support resource for that client. This role is ideal for someone with hands-on IT support experience who enjoys building strong relationships with end users, solving technical challenges, collaborating with a broader team of IT professionals, and delivering exceptional service in a managed services environment.

Responsibilities

• Provide day-to-day technical support to clients across multiple environments.
• Manage and resolve issues through a ticketing and time management system.
• Support Microsoft 365 services (Exchange, Teams, SharePoint, etc.) and assist with Azure-related tasks when applicable.
• Troubleshoot and maintain Windows desktops; assist with Windows Server support when needed.
• Document solutions, procedures, and client environments clearly and accurately.
• Communicate effectively with clients and team members to ensure prompt and professional service.
• Collaborate with colleagues in a team-oriented environment to deliver consistent, high-quality support.

Requirements

• Minimum of 2 years of IT support experience.
• Proficiency with a ticket and time management application.
• Strong experience with Microsoft 365; Azure experience preferred.
• Windows desktop troubleshooting expertise; Windows Server knowledge desirable.
• Excellent communication skills, both written and verbal.
• Solid documentation practices and attention to detail.
• Ability to work collaboratively in a managed services environment.
• Experience with HaloPSA and NinjaRMM is a plus.

Work Schedule

• Primarily in-office role with some work-from-home flexibility.
• Standard hours: Monday through Friday, 8:00 AM – 5:00 PM.
• Participation in an on-call rotation is required.

Benefits

• Competitive compensation package.
• Professional growth opportunities in a fast-paced MSP environment.
• Exposure to a wide variety of client environments and technologies.
• Supportive, team-driven culture with emphasis on collaboration and learning.