NOTICE JOB POSTING TO: FROM: DATE: RE: City of B ridgeport e mployees af filiated with the Connecticut La borers District C ouncil f or the Bridgeport Pu blic E mployees U ni on (aka LIUNA ), Loca l 665 Civil Service Commission Office Friday, May 8, 2026 Support Sp ecialist I I The City of B ridgeport s Informati on Technology S ervices Department has an opening for t he position of Support Sp ecialist I I. This position is respons ible for providing technical assistance to users for mobile, portable and/or desktop computing devices. User support also includes, but is not limited to; all dev ice related peripherals; software; enterprise class applications; and basic account administration. End user assistance is provided in person at their location, via telephone, or using an electronic medium such as email or chat. Duties also include testing, troubleshooting and repair of existing devices and systems as well as, mak ing recommendations to management regarding any changes needed to succes sfully support the City of Bridgeport''s computing environment. The incumbent may be required to perform on call duties outside of regular working hours, subject to the discretion of management. A complete job description is attached. The essential functions or duties described above are a general statement of functions and duties of the position. There may be other types of work that may be performed, and the omission of a particular duty or function does not exclude that duty or function from the position provided the duty or function is similar in work, relat ed to the work or logically assigned to the position. Current annual salary of $62,5 33.00. If interested, eligible members who meet the required qualifications, as determined by the City, may submit an electronic bid (via email) by delivering or emailing a resume to the Office of the Civil Service Commission, City Hall, room #106 or COB.JOBS@bridgeportct.gov. If submitting electronically, please include the following in the subject line: Support Specialist II Mem ber Name LIU NA Bid . DEADLINE TO APPLY IS Thursday, May 21, 2026. This noti ce is also available for review on our Citys Career Website at www.bridgeportct.gov/careers. This document serves as a general notice as required by the LIUNA Union c ontract. The City reserv es the right to correct any information which m ay have been inadvertently misstated. CITY OF BRIDGEPORT JOB DESCRIPTION SUPPORT SPECIALIST II Reports to: Union: Manager of Support Services Labor ers International Union of North American. Local 200 (LIUNA) GENERAL STATEMENT OF DUTIES: Provide technical assistance to users for mobile, portable and/or desktop computing devices. User support also includes, but is not limited to; all device related peripherals; software; enterprise class applications; and basic account administration. End user assistance is provided in person at their location, via telephone, or using an electronic medium such as email or chat. Duties also include testing, troubleshooting and repair of existing devices and systems as well as, making recommendations to management regarding any changes needed to successfully support the City of Bridgeport''s computing environment. ILLUSTRATIVED DUTIES: 1. Install, troubleshoot, and repair hardware and software according to the standards set by theCity of Bridgeport Information Technology Department.2.Ensure the daily optimal performance of mobile, portable and computer systems.3.Maintain, repair or replace computing device related peripherals.4.Set up equipment and domain accounts for employee use, ensuring installation of appropriat esoftware.5. Maintain record of daily activities, issues addressed, and remedial action taken.6.Confer with management, peers, and employees to establish requirements for new systems orenhancements to processes. As needed, provide technical guidance and advice to management.7.Fix or refer hardware or software problems, or defective products, to vendors or technicians forservice.8.Inspect equipment and read order sheets to prepare for delivery to users.9. Address inquiries and issues regarding computer software and hardware operation.10.Read trade magazines and technical manuals to maintain knowledge of hardware and softwar eused by the City of Bridgeport. Attend conferences and seminars if requested by management.11.Instruct and provide training to employees in the proper use of software and hardware.12.Other duties: May work or be assigned on special projects defined by the Director of ITS orManager of Support Services. KNOWLEDGE, SKILL AND ABILITIES: 1. An A+ certification required; Network certification a plus. 2. Associates Degree in computer science or related field preferred. 3. Requires a minimum of 7 years in technology support environment. 4. Knowledge of circuit boards, processors, chips, electronic equipment and computer hardware, software including applications and programming, Microsoft''s Office software product line and or other financial applications; must have ability to control operations of equipment or systems; ability to monitor and review information to detect or assess problems. 5. Knowledge of network and telecommunications systems; experience in inspecting equipment to detect and assess extent of problems or defects. 6. Ability to provide professional customer service including customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction. 7. Knowledge of administrative and clerical procedures and systems such as word processing managing files and records, designing forms and other office procedures and terminology. 8. Requires good communication skills both written and oral and the ability to establish working relationships with supervisors and peers. 9. Valid US driver''s license is required. This job description is not intended to be a complete statement of all duties, functions, responsibilities and qualifications that comprise this position.