Support Specialist (Complaints) - Spanish

Revolut Ltd

JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Skills, Cookies, Cryptocurrency, Customer Experience, Customer Support/Service, Detail Oriented, Digitial Currency, Diversity, English Language, Finance, Finance Software, Global Financial Markets, Insurance, Investment Services, Legal, Legal Standards, Money Laundering, Multicultural, Problem Solving Skills, Procedure Development, Process Development, Product Development, Quality Assurance, Quality Control, Record Keeping, Regulations, Regulatory Compliance, Resolve Customer Issues, Root Cause Analysis, Spanish Language, Team Player, Time Management, Travel Planning, Willing to Travel, Work From Home
POSTED
30+ days ago

Support Specialist (Complaints) - Spanish | Revolut United Kingdom

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Support Specialist (Complaints) - Spanish

Remote: Lithuania · Poland · Romania · Spain

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About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we''ve been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we''re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They''re the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We''re looking for a Support Specialist to oversee complaints, creating a process that's fair and transparent. You'll be in charge of getting to the bottom of things, so you'll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

You''ll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we're invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.

Up to shape what''s next in finance? Let''s get in touch.

What you''ll be doing

  • Handling incoming formal complaints within the regulatory deadline
  • Identifying, analysing, and resolving issues
  • Setting up and improving internal procedures
  • Actively contributing to a culture where the fair treatment of customers is a priority
  • Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
  • Collaborating with various internal teams, such as Product and Quality Assurance, to ensure efficient and effective complaint resolution
  • Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
  • Staying up-to-date with relevant industry regulations and compliance requirements to ensure complaint-handling processes adhere to legal and regulatory standards

What you''ll need

  • A bachelor''s degree (must be able to provide at least a provisional certificate)
  • 18+ months of customer service experience
  • Fluency in English (C1+ level)
  • Fluency in Spanish (C1+ level)
  • Excellent communication skills
  • The ability to explain complex issues in an easy and understandable manner
  • Great numeracy, analytical, and IT skills
  • Impeccable attention to detail
  • Empathy and love for helping people
  • Drive and self-motivation, with a highly flexible team-player attitude
  • An independent problem-solving approach

Compensation range

  • Poland: PLN6,900 - PLN7,300 gross monthly*
  • Lithuania: €1,800 - €2,000 gross monthly*
  • Other locations: Compensation will be discussed during the interview process
  • Final compensation will be determined based on the candidate''s qualifications, skills, and previous experience

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We''re not just doing this because it''s the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

  • Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
  • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won''t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut''s Candidate Privacy Notice

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Get what you need to succeed

  • Financial benefits that show we value your work
  • Flexibility to work from home, the office, or abroad
  • A Revolut Metal subscription loaded with perks
  • Exciting events year-round so you can get to know your team

Explore benefits

Discover our values

We believe in two things to make it happen: our people and our culture. When talented people work in a great culture, success is the only option.

See our Culture page

Choose your plan

  • Standard

Free

For the financial basics - everything you need for better money management in one place. Sending money abroad or sticking to a budget has never been easier.

  • Plus

£3.99/month

For the smart spender - access additional benefits like better limits for spending abroad and insurance for your purchases, on our affordable paid plan.

  • Premium

£7.99/month

For elevating every day - access exclusive subscriptions, better savings rates, and exchange unlimited amounts of money.

  • Metal

£14.99/month

For the global travellers and traders - relax with travel insurance, enjoy enhanced limits, and subscriptions worth £2,200 annually.

  • Ultra

£55/month (introductory offer)

For those seeking the best of Revolut - get exceptional benefits like unlimited airport lounge access, monthly global data, partner subscriptions, and cancellation cover.

Revolut Bank UK Ltd 2026

To find out more about which Revolut entity you receive services from, please check our corresponding FAQ page. If you have any other questions, please reach out to us via the in-app chat in the Revolut app.

Revolut Bank UK Ltd (is registered in England and Wales (Registered No. 12871051). Registered address: 30 South Colonnade, London, E14 5HX. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Financial Services Register No. 981170).

Revolut Ltd is registered in England and Wales (No. 08804411), is authorised by the Financial Conduct Authority to offer e-money and payment services under the Electronic Money Regulations 2011 (FRN: 900562), and is registered with the Financial Conduct Authority to offer cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Commodities services are provided by Revolut Ltd and are not regulated by the Financial Conduct Authority.

Revolut Travel Ltd (No. 10618740) is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FRN: 780586). Our insurance products are arranged by Revolut Travel Ltd and Revolut Ltd, an appointed representative of Revolut Travel Ltd.

Investment services are provided by Revolut Trading Ltd (No. 11567840), which is authorised and regulated by the Financial Conduct Authority (FRN: 933846).

The registered address of Revolut Ltd, Revolut Travel Ltd, and Revolut Trading Ltd is at 30 South Colonnade, London, United Kingdom, E14 5HX. You can read more about our terms and policies here.

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About the Company

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Revolut Ltd