Support Specialist (Complaints) - Japanese

Support Specialist Complaints - Japanese

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Support Specialist Complaints - Japanese

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About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 65 million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, weve been certified as a Great Place to Work. So far, we have 10,000 people working around the world from our offices and remotely to help us achieve our mission. And were looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. Theyre the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

Were looking for a Support Specialist to oversee complaints, creating a process thats fair and transparent. Youll be in charge of getting to the bottom of things, so youll have to work closely with other colleagues both internally and externally to always deliver an outstanding customer experience.

Youll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because were invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.

Up to shape whats next in finance. Lets get in touch.

What youll be doing

• Handling incoming formal complaints within the regulatory deadline
• Identifying, analysing, and resolving issues and helping implement improvements
• Setting up and improving internal procedures
• Actively contributing to a culture where the fair treatment of customers is a priority
• Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
• Collaborating with various internal teams, Customer Service, Product Development, Quality Assurance, to ensure efficient and effective complaint resolution
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
• Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
• Creating a better work-life balance by managing your own working hours

What youll need

• A bachelors degree
• Must be able to provide at least a provisional certificate
• 18 months of customer service experience
• Fluency in English (C1 level)
• Fluency in Japanese (C1 level)
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Impeccable attention to detail
• Empathy and love for helping people
• Drive and self-motivation with a highly flexible team-player attitude
• An independent problem-solving approach
• Nice to have: • Investigative experience • A background in retail customer service or insurance

Compensation range Poland PLN 6,900 - PLN 7,300 gross monthly Other locations: Compensation will be discussed during the interview process Final compensation will be determined based on the candidates qualifications, skills, and previous experience

Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021, we launched our inaugural D&I Framework, designed to help us thrive and grow every day. Were not just doing this because its the right thing to do; were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles:

• Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment. • Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails with a revolut.com domain. • We wont ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn, or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revoluts Candidate Privacy Notice.

Benefits at Revolut

No ping pong tables or bean bag chairs, just benefits you actually want:

• Get what you need to succeed
• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A free Revolut Metal subscription loaded with perks
• Exciting events year-round, so you can get to know your team

Discover our values

We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.

Culture

• Get It Done: Revoluters always push through. We stopped listening to excuses a long time ago - we care about results.
• Deliver WOW: We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
• Dream Team: We select, coach, and retain the top talent only and give them all the support to achieve greatness.
• Never Settle: Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
• Think Deeper: Logic, reason, and common sense prevail over everything else in decision-making at Revolut. We are open-minded, we listen, and we are always in search of the truth.

Choose your plan

• Standard: Free for the financial basics - everything you need for better money management in one place.
• Plus: £3.99/month for the smart spender - access additional benefits like better limits for spending abroad and insurance for your purchases on our affordable paid plan.
• Premium: £7.99/month for elevating every day - access exclusive subscriptions, better savings rates, and exchange unlimited amounts of money.
• Metal: £14.99/month for the global travellers and traders - relax with travel insurance, enjoy enhanced limits, and subscriptions worth £2,100 annually.
• Ultra: £55/month introductory offer for those seeking the best of Revolut - get exceptional benefits like unlimited airport lounge access, monthly global data partner subscriptions, and cancellation cover.

Revolut Ltd is registered in England and Wales No. 08804411 is authorised by the Financial Conduct Authority to offer e-money and payment services under the Electronic Money Regulations 2011 FRN 900562 and is registered with the Financial Conduct Authority to offer cryptocurrency services under the Money Laundering Terrorist Financing and Transfer of Funds Information on the Payer Regulations 2017. Commodities services are provided by Revolut Ltd and are not regulated by the Financial Conduct Authority. Revolut Travel Ltd No. 10618740 is authorised by the Financial Conduct Authority to undertake insurance distribution activities FRN 780586. Our insurance products are arranged by Revolut Travel Ltd and Revolut Ltd, an appointed representative of Revolut Travel Ltd. Investment services are provided by Revolut Trading Ltd No. 11567840, which is authorised and regulated by the Financial Conduct Authority FRN 933846.

The registered address of Revolut Ltd, Revolut Travel Ltd, and Revolut Trading Ltd is at 30 South Colonnade, London, United Kingdom E14 5HX. You can read more about our terms and policies here.

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