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Support Services Specialist

Herc Rentals Inc

Phoenix, AZ

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JOB DETAILS
SALARY
$23–$25 Per Hour
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Disability Insurance, Emergency Services, High School Diploma, Legal, Life Insurance, Microsoft Excel, Microsoft Word, Military, Performance Metrics, Policy Development, Problem Solving Skills, Process Management, Rentals, Salesforce.com, Stock Market, Telehealth, Telephone Skills, Time Management, Weight Management
LOCATION
Phoenix, AZ
POSTED
5 days ago
Job Title: Support Services Specialist

Phoenix, AZ, USA, 85040
| Colorado Springs, CO, USA, 80918
| Denver, CO, USA, 80216

Posting Start Date: 6/3/26

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls throughout the day as well as after normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their need and processing accordingly. Our customers will rely on your expertise, to process their requests quickly and efficiently. You will be processing requests to create, add or change users and their profile, for our web-based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.
  • Must be flexible to work weekends, nights, and holidays


What you will do...

  • Answer incoming calls quickly and efficiently; assessing the call to determine if immediate escalation is required
  • Coordinate and process all inbound requests consistently, in a timely manner
  • Identify and communicate escalation issues per established escalation policy
  • Place orders when needed in RentalMan
  • Accurately document all customer interactions according to established procedures in Herc CRM Salesforce
  • Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
  • Initiate the required amount of daily outbound survey calls
  • Provide support for both internal and external ProControl requests
  • Adhere to the rotating schedule and the attendance policy
  • Learn and follow all company procedures and protocols


Requirements

  • High School Diploma or GED Equivalent
  • Basic knowledge of Microsoft Word and Excel programs
  • 1 year of Customer Service/Support experience


Skills

  • Ability to communicate effectively and efficiently
  • Dependability
  • Professional Telephone Etiquette
  • Strong Sense of Urgency and Customer Focus
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver
  • Detail Oriented
  • Understanding KPI expectations


Req #: 69543

Pay Range: $23.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

About the Company

H

Herc Rentals Inc