Support Services Specialist II

Support Services Specialist II

Salary

$58,204.85 - $72,756.06 Annually

Location

Various Locations within the City of El Paso, TX

Job Type

Contract

Job Number

U4235-0726

Department

Client Services

Opening Date

07/30/2026

Closing Date

Continuous

FLSA

Exempt

• Description
• Benefits
• Questions

Requirements

MOS Code: 002776 (Navy)

Education and Experience: Associates Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks.

Licenses and Certifications: Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment.

Special Requirements: Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of hire and maintain CJIS eligibility. CJIS requirements are related to system access, and the following list of convictions and/or deferred adjudications will fail the CJIS background check and result in disqualification and/or termination of employment: Felony Convictions, Felony Deferred Adjudication, Class A or B Misdemeanor Deferred Adjudication, Class A or B Misdemeanor convictions, an open arrest for any criminal offense (Felony or Misdemeanor), and family violence convictions.

General Purpose

Under general supervision, provide primary client support in a networked personal computer environment.

Typical Duties

Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configuring personal computers with standard office applications and installing them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems.

Recommend and implement corrective hardware solutions, including off-site repair as needed. Involves: Installing, configuring, testing, maintaining, monitoring, and troubleshooting associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.

Perform related duties as assigned. Involves: Substitute for the immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.?

General Information

For complete job specification, click here.

Note: This is an unclassified contract position.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

This is a new advertisement for Support Services Specialist II. You must apply if you are still interested in this position.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

01

Do you have an Associates degree or higher in Computer Information Systems, Microcomputer Technology, or a related field?

• Yes
• No

02

Do you have a minimum of two (2) years of computer hardware and software support experience with local area networks?

• Yes
• No

03

Do you have a valid USA drivers license? If so, what type of drivers license do you have?

• Texas Class A - CDL or equivalent from another state.
• Texas Class B - CDL or equivalent from another state.
• Texas Class C or equivalent from another state.
• No, I do not have a valid drivers license.

04

Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES?

• Yes, it has been translated and certified and I can provide documentation upon a job offer.
• No, I have not had my degree translated and certified.
• N/A - my degree is from an accredited U.S. university or college.

05

Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process. -Failure to fully detail all work experience and job duties. -Failure to fully detail all lead, supervisory and managerial experience and duties if required. -Overlapping dates of work experience. -Copying and pasting directly from the job specification. -Responses referring to your résumé.

• I acknowledge I have read and understand the above information.

Required Question

Employer City of El Paso

Address 300 N. Campbell

El Paso, Texas, 79901

Phone 915-212-0045

Website http://www.elpasotexas.gov