Job Description
The Support Services Program Manager is responsible for coordinating non-clinical support operations such as EVS, Patient Transport, Laundry Distribution, Retail Operations, Food & Nutrition Services, and vendor management. This role ensures services are delivered efficiently, meet quality standards, and align with organizational policies and budget requirements.
Responsibilities
- • Manage service contracts, purchase orders, and invoices in compliance with procurement policies
- • Review, code, and reconcile invoices to ensure accuracy and proper cost center allocation
- • Track and monitor departmental budgets, expenses, and accruals; identify variances and provide analysis
- • Support financial close processes, including reporting and expense forecasting
- • Ensure compliance with internal financial controls, auditing standards, and organizational policies
- • Assist with internal and external audits by preparing documentation, reports, and supporting materials
- • Monitor vendor performance and ensure service level agreements (SLAs) are met
- • Conduct routine inspections to ensure cleanliness, safety, and regulatory compliance
- • Identify process improvements to increase efficiency and reduce costs
- • Maintain documentation, reports, and compliance records
- • Assist with onboarding and coordination of new service providers or transitions
- • Partner with finance and procurement teams to optimize contract value and cost efficiency
- • Track contract spend against approved budgets and flag overages or discrepancies
Qualifications
- High School Diploma/GED required
- Bachelor's Degree preferred.