Administrative Skills, Analysis Skills, Best Practices, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Follow Through, Help Desk, Identify Issues, Information Technology & Information Systems, Learning Management System (LMS), Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Systems Analysis, Talent Management, Time Management, Training Program, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Plano, TX
POSTED
30+ days ago
General Purpose: We are looking for an entry-level LMS Support Representative who is eager to start or grow a career in learning and talent development technology.
In this role, you will serve as a first point of contact for clients using their Learning Management Systems (LMS), helping them navigate system functionality, resolve user issues, and apply best practices to support their training programs. This is a functional support role, focused on how the LMS is used to drive business outcomes, not IT infrastructure.
Core Responsibilities:
Client Support & Guidance
Serve as the primary support contact for LMS users, responding to questions related to system functionality, course setup, and user experience
Provide clear, business-friendly guidance on how to use LMS features effectively
Help clients understand how to accomplish training and compliance goals within the platform
Functional Issue Resolution
Troubleshoot and resolve common LMS issues such as:
User access and enrollment questions
Course visibility, assignment, and completion tracking
Reporting and learner experience concerns
Escalate complex technical issues to specialized teams when needed
LMS Operations & Administration Support
Support day-to-day LMS operations, including:
Course setup and updates
User management and permissions
Content organization and maintenance
Stay informed on new LMS features and updates to proactively support clients
Customer Experience
Ensure timely resolution of requests and a high level of client satisfaction
Communicate clearly with both technical and non-technical users
Follow through on open issues and confirm successful outcomes
Qualifications:
Experience in researching, analyzing, and interpreting system problems.
Experience in customer service practices.
Training in troubleshooting and providing help desk support.