Support & Operations Engineer

Leadstack Inc

Cincinnati, OH

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JOB DETAILS

SALARY

$70–$70 Per Hour

SKILLS

Analysis Skills, Atlassian JIRA, Automation, Consulting, Corrective Action, Fortune 500 Customers, IT Service Management (ITSM), Identify Issues, Incident Management, Incident Response, Java, Leadership, NoSQL, Operational Support, PCI-DSS, Point of Sale (POS) Systems, Python Programming/Scripting Language, Reporting Dashboards, SQL Databases, ServiceNow, Software Development Lifecycle (SDLC), Splunk, Unix Shell Programming, Willing to Travel, Windows PowerShell

LOCATION

Cincinnati, OH

POSTED

3 days ago

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world.

Job Title: Support & Operations Engineer
Location: Blue Ash, OH (On-site)
Duration: 18 months ( Contract to Hire )

You’ll be the escalation engineer who runs P1/P2 war rooms, drives incident response to resolution, and leads post-incident analysis that prevents repeat outages. You’ll partner directly with developers across the SDLC, contribute code and design for durable fixes, and maintain operational runbooks, monitoring, and automation. Travel to regional sites and occasional on-site go-lives is required (approx. every 4 weeks). The role participates in a 24x7 on-call rotation.

Must-haves

Proven experience leading major incident management (running bridges/war-rooms for P1/P2).
Strong RCA/problem-management experience with examples of driving corrective actions to closure.
Production troubleshooting across mixed environments; comfortable using logs and monitoring dashboards.

Preferred

Exposure to Point of Sale systems, Java, or Go.
Familiarity with SQL/NoSQL databases, scripting (Shell, PowerShell, Python), and monitoring/ITSM tools (ServiceNow, Splunk, Grafana, Jira).
Knowledge of PCI-DSS or willingness to learn.
Bachelor’s degree in CS/IS or equivalent experience.

know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on

waseem.ahmad@leadstackinc.com

Support & Operations Engineer

Leadstack Inc

Cincinnati, OH

About the Company

Leadstack Inc

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