Full-Time Support Manager – Marketplace | $20–$22/hr
Are you a natural leader who thrives in a fast-paced retail environment? We’re looking for a polished, organized, and trend-aware Support Manager to help lead our boutique marketplace team. In this full-time role, you’ll keep daily operations running smoothly, support and develop team members, and create a welcoming, elevated shopping experience for every customer.
Why You’ll Love This Role
- Competitive hourly pay of $20–$22/hr, based on experience.
- Medical, dental, and vision insurance to support your health and well-being.
- Employee PERX, discounted meals, paid time off, and holiday pay.
- Paid parental leave, life insurance, and long-term and short-term disability coverage.
- A hands-on leadership role where you’ll coach, support, and motivate a customer-focused team.
- The opportunity to influence floor experience, team performance, and day-to-day store success.
- A boutique marketplace environment that values organization, style, teamwork, and great service.
What You’ll Do
- Build and manage weekly schedules that keep the floor covered during peak traffic times.
- Lead daily floor operations, support retail specialists and associates, and help resolve elevated customer needs.
- Maintain a polished, curated sales floor by supporting visual merchandising standards and operational flow.
- Oversee opening and closing procedures, support inventory counts, and help ensure accuracy across daily operations.
How You’ll Lead
- Train and onboard new retail associates so they feel confident, prepared, and connected to the team.
- Share product knowledge and seasonal updates to help the team deliver informed, personalized service.
- Coach team members on styling, customer engagement, CRM usage, POS systems, and loss prevention practices.
- Create a positive, accountable team culture through clear communication, feedback, and hands-on support.
What We’re Looking For
- Retail leadership experience: 2+ years in retail management, floor leadership, or a team lead role.
- Strong operational skills: Comfortable managing schedules, priorities, inventory details, and shifting floor needs.
- Tech confidence: Experience with POS systems, scheduling tools, and customer relationship management platforms.
- People-first communication: Able to give clear direction, coach in the moment, and handle customer or team concerns with professionalism.
- Schedule flexibility: Available to work weekends, holidays, and peak evening hours as business needs require.
Ready to Apply?
If you’re energized by retail leadership, team development, and creating a seamless boutique experience, we’d love to meet you. Apply today and bring your organization, style, and leadership to our Marketplace team.
At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.
Salary
$20.00 - $22.00 per hour
Benefits
Paid time off, Health insurance, Dental insurance, Vision insurance, Other, Employee discount, Life insurance, Disability insurance
Job Type
Full time