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Support Executive

Artech

San Jose, CA

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JOB DETAILS
SALARY
$30–$34 Per Hour
SKILLS
Apple MacBook, Customer Support/Service, Desktop PC, Desktop Virtualization, Identify Issues, Laptop PC, Microsoft Windows Operating System, Printers, Software Administration, System Center Configuration Manager (SCCM), Team Player, Technical Support
LOCATION
San Jose, CA
POSTED
1 day ago
Job ID : 94503-1
Job Title : Support Executive
Location : San Jose CA
Duration : 6 months + possible extension
Rate Range: $30- $34/hour on W2/ C2C (All inclusive)
Introduction

We are seeking a dedicated and skilled professional to join our team as a Support Executive. This role involves managing and supporting end-to-end desktop-related activities and providing top-notch support to our users.

Required Skills & Qualifications
  • Experience in managing and supporting end-to-end desktop-related activities.
  • Proficiency in Deskside Management, Touch Support, Local IT, Imaging, and O365 Support.
  • Ability to investigate and troubleshoot software and desktop issues.
  • Experience in providing support for desktop, laptop, printer, and proprietary software issues.
  • Remote support and troubleshooting of end-user issues.
  • Windows OS and MacBook support.
  • Experience with Zscaler troubleshooting.
  • Understanding of business and technical requirements to provide solutions, design, and implementation for SCCM, Intune, and Windows 10.
  • Prior experience in the design and implementation of SCCM hierarchy.
  • Experience in migrating to SCCM from other tools.
  • Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
  • Experience with Windows Virtual Desktop.
  • 6-8 years of relevant experience.
  • Prior work experience at the client or in the client's industry.
Day-to-Day Responsibilities
  • Manage and support end-to-end desktop-related activities.
  • Provide deskside management and touch support.
  • Investigate and troubleshoot software and desktop issues.
  • Provide remote support and troubleshooting for end-user issues.
Company Benefits & Culture
  • Competitive compensation package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.

About the Company

A

Artech