Support Executive

Job ID    : 94503-1 
Job Title : Support Executive
Location  : San Jose CA
Duration  : 6 months + possible extension
Rate Range: $30- $34/hour on W2/ C2C (All inclusive)
Introduction

We are seeking a dedicated and skilled professional to join our team as a Support Executive. This role involves managing and supporting end-to-end desktop-related activities and providing top-notch support to our users.

Required Skills & Qualifications

• Experience in managing and supporting end-to-end desktop-related activities.
• Proficiency in Deskside Management, Touch Support, Local IT, Imaging, and O365 Support.
• Ability to investigate and troubleshoot software and desktop issues.
• Experience in providing support for desktop, laptop, printer, and proprietary software issues.
• Remote support and troubleshooting of end-user issues.
• Windows OS and MacBook support.
• Experience with Zscaler troubleshooting.
• Understanding of business and technical requirements to provide solutions, design, and implementation for SCCM, Intune, and Windows 10.
• Prior experience in the design and implementation of SCCM hierarchy.
• Experience in migrating to SCCM from other tools.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience with Windows Virtual Desktop.
• 6-8 years of relevant experience.
• Prior work experience at the client or in the client's industry.

Day-to-Day Responsibilities

• Manage and support end-to-end desktop-related activities.
• Provide deskside management and touch support.
• Investigate and troubleshoot software and desktop issues.
• Provide remote support and troubleshooting for end-user issues.

Company Benefits & Culture

• Competitive compensation package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.