Support Engineer Tier III

Kforce has a client that is seeking a Support Engineer (Tier III) in Lakeland, FL.

Overview: The Support Engineer is responsible for resolving complex system and API issues that cannot be addressed by the General Support team. This role goes beyond traditional support by combining deep troubleshooting with a developer mindset, using code-driven approaches to diagnose, reproduce, and help resolve recurring issues. Acting as a bridge between Support and Development, this role contributes to troubleshooting and improvement efforts across .NET and Node.js applications, builds internal tooling and scripts, creates detailed JIRA tickets for engineering teams, and drives escalated issues to closure. The ideal candidate is an early-career technical professional who enjoys debugging real systems, learning application behavior, and finding better long-term solutions instead of relying on manual workarounds.

Key Responsibilities:

• Serve as the escalation point within Support for complex system and API issues, using log analysis, database queries, API testing, and scripting to diagnose root causes
• Investigate and troubleshoot issues in .NET (C#) and/or Node.js applications by reviewing logs, tracing application behavior, and reproducing defects in lower environments when possible
• Create and manage detailed JIRA tickets - including reproduction steps, logs, technical findings, and recommended fixes - to accelerate Development team resolution
• Write scripts and tooling (C#, JavaScript, PowerShell, SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution
• Identify recurring issue patterns and help drive permanent, code-based solutions such as bug fixes, data correction scripts, API improvements, or internal tools
• Build and maintain internal support automation, diagnostic tools, and workflow improvements that empower the broader team to self-serve