Support Engineer

CoreTechs

Nashua, NH

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JOB DETAILS

SALARY

$60,000–$70,000 Per Year

SKILLS

Analysis Skills, Application Programming Interface (API), Authentication, CSS (Cascading Style Sheet), Cloud Computing, Communication Skills, Customer Relations, Debugging Tools, Diversity, Establish Priorities, HTML (HyperText Markup Language), Identify Issues, Incident Response, Internet Application, Internet Technology, Intranet, JavaScript, Knowledge Base, Laptop PC, Mail Services, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Multitasking, Node.js, OAuth, On Call, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Programming Tools, REST (Representational State Transfer), React.js, Reporting Skills, Scripting (Scripting Languages), Software as a Service (SaaS), Technical Support, Time Management, User Interface/Experience (UI/UX), Web Browsers, Windows PowerShell, Writing Skills, ZenDesk

LOCATION

Nashua, NH

POSTED

5 days ago

Support Engineer
Nashua, NH (Remote)

Compensation: $60,000–$70,000

ABOUT THE COMPANY:

A leading provider of modern digital workplace, intranet, and employee experience solutions, the company helps organizations improve internal communications, collaboration, knowledge sharing, and employee engagement. Its cloud-based platform enables businesses to create personalized and connected workplace experiences through deep integrations with Microsoft technologies, including SharePoint, Microsoft 365, and Azure
Serving enterprise customers across a wide range of industries, the company is recognized for delivering scalable solutions that enhance productivity, strengthen organizational communication, and empower employees to access the information and resources they need to do their best work

OVERVIEW:

We are seeking a Support Engineer who combines strong technical troubleshooting skills with a customer-focused mindset. This role is responsible for diagnosing and resolving complex issues across our web-based platform, working closely with customers, internal teams, and engineering to ensure timely and effective solutions
The ideal candidate is both a problem-solver and a communicator—someone who can dig into technical issues while clearly explaining findings and resolutions to a wide range of audiences

KEY RESPONSIBILITIES:

Investigate, troubleshoot, and resolve technical issues related to SharePoint, Azure, and web-based applications
Serve as a member of the Product Support team who is the primary point of contact for customer-reported issues, owning cases from initial report through resolution
Analyze application behavior using logs, browser developer tools, and debugging techniques
Troubleshoot front-end technologies including JavaScript, React, HTML, and CSS
Diagnose and resolve issues related to APIs, integrations, and authentication (OAuth, tokens, etc.)
Document issues, root causes, and resolutions in internal and customer-facing knowledge bases
Collaborate with engineering teams to escalate bugs, provide reproduction steps, and validate fixes
Communicate clearly and professionally with both technical and non-technical stakeholders
Manage and prioritize multiple support requests effectively using Zendesk
Participate in on-call rotation and assist with incident response as needed

QUALIFICATIONS:
Required Qualifications:

Experience supporting SharePoint and Microsoft Azure environments
Strong troubleshooting and analytical skills with the ability to diagnose complex technical issues
Working knowledge of web technologies including JavaScript, React, HTML, and CSS
Experience using browser developer tools for debugging
Understanding of authentication and identity concepts (Azure AD / Entra ID, OAuth)
Experience with ticketing systems such as Zendesk
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities

Preferred Qualifications:

Experience with Microsoft Graph API
Familiarity with PowerShell scripting
Experience supporting SaaS-based applications
Basic knowledge of Azure AppInsights Querying
Experience working in a cloud-based, distributed environment
Familiarity with REST APIs and tools such as Postman or Graph Explorer

WORK ENVIRONMENT & SCHEDULE:

Primarily remote, with occasional in-office collaboration as needed
Standard working hours are Monday through Friday, 8:00 AM – 5:00 PM
Participation in weekend on-call rotation is required
Occasional evening and weekend work may be necessary based on business needs
A company-issued laptop is provided
Preference for candidates who can work Eastern Time (EST) hours

WHAT SUCCESS LOOKS LIKE:

Issues are resolved efficiently with clear communication to customers
Complex problems are broken down and explained in an understandable way
Knowledge is shared and documented to improve team efficiency
Strong collaboration with engineering leads to faster resolution of product issues
Customers feel confident and supported throughout the troubleshooting process

ADDITIONAL INFORMATION:
Must-Have Experience:

Some level of development experience, specifically with JavaScript, Node.js, or React
Experience working within Azure environments (strongly preferred)
Microsoft 365 and SharePoint experience
Proven experience troubleshooting web-based applications and technologies
Strong customer-facing communication skills, as this role involves frequent phone interaction with customers
Ability to explain highly technical issues to non-technical audiences
Ability to effectively communicate and collaborate with technical experts and engineering teams

Location Preference:

Nashua, New Hampshire area
Candidates located within approximately 50–60 miles of Nashua are encouraged to apply
While proximity is preferred for occasional office visits, it is not a strict requirement

On-Call Expectations:

Weekend and holiday on-call rotation is required
Currently, team members participate in on-call coverage approximately one weekend or holiday every six weeks
Additional evening or weekend work may be required for customer meetings or support needs and will be discussed further with the hiring manager

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req26-00395

Support Engineer

CoreTechs

Nashua, NH

About the Company

CoreTechs

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